Avaya 33820X Exam Questions : Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam

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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A. vCenter Manager
B. Avaya Maestro
C. Avaya Update Manager
D. Capacity Planner

Question 2

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A. PSTN Network Connectivity
B. CC Solutions with ACCS Connectivity
C. Analog Trunk Access Connectivity
D. MPLS VPN/Software Defined WAN Connectivity

Question 3

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

A. Workforce Management
B. Enterprise Analytics
C. Customer Feedback
D. Expert Agent Selection
E. Quality Monitoring

Question 4

Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A. Multiple Servers with Single VMS
B. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
C. CM Server Separation
D. Multiple Server - Multiple VMS

Question 5

An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?

A. ASP 100
B. ASP 110
C. ASP 120
D. ASP 130

Solutions: