Avaya 74970X Exam Questions : Avaya Oceana® Solution Support Exam

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A. CS TOOL
B. POSTMAN
C. SERVICE MAP
D. Web Browser

Question 2

Which statement describes the function of the Work Assignment Snap-in?

A. It is a normalized model for all Avaya Oceana resources.
B. It is responsible for interaction routing.
C. It provides contextual information.
D. It helps Avaya Oceana customer* build their business logic.

Question 3

If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

A. CC REST
B. UCA REST
C. UCM REST
D. UAC REST

Question 4

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B. Avaya Oceana Workspaces does not require UAC authorization while logging in.
C. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D. Avaya Oceana Workspaces relies on CM for authentication and authorization.

Question 5

Which credentials does Avaya Oceana Workspaces use for Agent login?

A. Avaya Breeze Authorization Service and LDAP as Authentication Authority
B. Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
C. Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
D. Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password

Solutions: