Nortel 920-316 Exam Questions : SCCS/Express/TAPI/Web Client/Agent

  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • Updated: Aug 14, 2026
  • Q&As: 69 Questions and Answers

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Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Symposium Communication Server Components- TAPI (Telephony API)
  • 1. TAPI configuration and support
  • 2. Voice application interfacing
- Symposium Express Overview
  • 1. Integration with SCCS
  • 2. Express architecture and features
Web Client and Agent Functionality- Web Client Interfaces
  • 1. User interface features
  • 2. Web-based administration
- Agent Services
  • 1. Client connectivity options
  • 2. Agent workflow and tasks
System Configuration and Troubleshooting- Troubleshooting Techniques
  • 1. Logs and monitoring tools
  • 2. Diagnosis of common issues
- Installation and Setup
  • 1. Network and protocol settings
  • 2. Server and client installation practices

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