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Appian Certified Analyst Sample Questions:

1. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request
B) Prompt the order management team members with a task to create an order in the CRM platform
C) Provide a task after the order email was received asking the team to check the order status and select the next step option
D) Review the emails and attachments using trained artificial intelligence to extract order data information

2. During the development phase, a feature was identified that was not initially part of the project scope but is now considered crucial.
What should the Appian Analyst do?

A) Escalate the feature request to the Product Owner for re-prioritization
B) Wait until the next project phase to include the feature
C) Immediately add the feature to the current sprint
D) Reject the feature as it was not part of the original scope

3. A case management tool needs intelligent and automated routing of many different complex case types, based on free text descriptions from external users.
What is the best way to implement this requirement?

A) Integrate with a translation service to route accordingly
B) Build in a review task for a user to evaluate and route accordingly
C) Integrate with a natural language processing system to categorize the user's needs and route accordingly
D) Use the find functions to search for certain keywords in the text body and route accordingly

4. A team of employees manages invoice processing and payments for their organization.
Each day, the team receives invoices via email. The team reviews the invoices, sends payments, and logs the payments manually in a shared spreadsheet.
Where is the best opportunity for automation in this manual process?

A) Leverage Optical Character Recognition and workflow tools to intake and review the invoices for accuracy upon receipt, then process payments or prompt employees to research
B) Create a process that sends the team a task to input the information upon receipt of the initial invoice
C) Create a macro that reduces the number of clicks required to enter payment information, and embed the macro into the shared spreadsheet
D) Leverage Robotic Process Automation (RPA) to help the employees send thank you messages to the originating organizations as soon as the invoices are received

5. A given user story has a description and an acceptance criterion.
Which two other things are needed to mark the story as ready?

A) Sprint number
B) Developer assignment
C) Estimation
D) Priority

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