Salesforce Arch-302 Exam Questions : Salesforce Certified B2C Solution Architect

  • Exam Code: Arch-302
  • Exam Name: Salesforce Certified B2C Solution Architect
  • Updated: Oct 11, 2026
  • Q&As: 154 Questions and Answers

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Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Functional Capabilities and Business Value7%- Recommend suitable Salesforce products for business processes
- Evaluate product features and business outcomes
- Map customer journeys to B2C solutions
Architecture Design18%- Illustrate interactions between Salesforce clouds and third-party systems
- Design multi-cloud solution architecture
- Address security, compliance, and data residency requirements
Data Models and Management25%- Manage data quality, migration, and lifecycle
- Plan data integration, synchronization, and governance
- Define data models and relationships across systems
Integration Strategy23%- Design secure, scalable, and high-performance integrations
- Select integration patterns and APIs
- Evaluate tools, middleware, and custom development needs
Discovery and Customer Success27%- Define success criteria and implementation roadmap
- Validate architecture, systems of record, and risks
- Facilitate customer engagement and requirements gathering

Salesforce Certified B2C Solution Architect Sample Questions:

Question #1

A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.
What should a Solution Architect recommend to store payment information while still maintaining security and compliance?

  • A. Store a tokenized value for the payment card.
  • B. Store raw payment card details on the customer's profile.
  • C. Hash and store the payment card details.
  • D. Store Base64 encoded payment card details.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using CRM Analytics.
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign?
Choose 2 answers

  • A. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
  • B. Use SMS as a channel due to its significantly higher engagement rate as compared to email
  • C. Use CRM Analytics to analyze customer engagement history over the last 24 months
  • D. Configure Einstein Recommendations in Marketing Cloud to automate segment generation for Journey Builder
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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Question #3

A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

  • A. Journey map
  • B. Product backlog
  • C. Reference architecture
  • D. Storefront wireframes
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

  • A. Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.
  • B. Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
  • C. Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
  • D. Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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Question #5

A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers

  • A. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
  • B. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
  • C. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
  • D. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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