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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) CTI client server
B) CTI client adapter
C) Service request creation
D) Live activity pane

2. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A) Upload Microsoft Excel workbooks to SAP Cloud for Customer
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
D) Upload to Microsoft Outlook add-in from Microsoft Excel add-in

3. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Locked stock
B) Plant stock
C) Special stock
D) Consignment stock

4. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Mush-ups
B) Language adaption
C) Code list restrictions
D) Page layouts

5. What object is used in SAP Multi-resource Scheduling?

A) Demand
B) Internal order
C) Service order
D) Service contract

Solutions: