Oracle 1Z0-1064-21 Exam Questions : Oracle B2B Service 2021 Implementation Essentials

  • Exam Code: 1Z0-1064-21
  • Exam Name: Oracle B2B Service 2021 Implementation Essentials
  • Updated: Oct 27, 2026
  • Q&As: 78 Questions and Answers

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

SectionObjectives
Service Request (SR) Management- Define service request categories and types
- Manage service request lifecycles
Digital Customer Service (DCS)- Configure digital channels
- Customize digital service interface
Productivity Features- Setup shortcuts and templates
- Enable productivity tools
Knowledge Management (KM)- Implement knowledge base features
- Maintain knowledge articles
Omnichannel Communications- Configure omnichannel messaging
- Integrate communication channels
Advanced Configuration, Integration and Analytics- Integrate with external systems
- Configure analytics dashboards
Initial Setup- Configure initial service settings
- Setup B2B Service environment
Entitlements- Manage milestone coverage
- Configure entitlement rules

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question #1

Which two steps are needed to create a new business object in Digital Customer Service?

  • A. Map a Visual Builder Cloud Service business object to the object API.
  • B. Assign object access roles to an administrative user.
  • C. Assign the new business object to a new component.
  • D. Assign the new business object to a page.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #2

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

  • A. UI components
  • B. Business objects
  • C. Languages
  • D. Object workflows
  • E. Object triggers
  • F. Templates
  • G. Pages
  • H. Themes
Reveal Solution  Discussion  0

Correct Answer: B,D,E,F,G,H  🗳️

Question #3

To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

  • A. Multiple users cannot use your sandbox at the same time.
  • B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
  • C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
  • D. You can set a second sandbox as Activeat the same time in order to begin working on another new object.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #4

Which four statements are correct about hotkeys for Action Commands?

  • A. They allow a user to forward a service request.
  • B. They can be assigned to a custom action script.
  • C. They allow a user to escalate a service request.
  • D. They have default values.
  • E. They allow a user to copy a service request.
  • F. They can all be modified.
Reveal Solution  Discussion  0

Correct Answer: A,C,D,F  🗳️

Question #5

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

  • A. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
  • B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
  • C. Milestones are actions on a service request (SR) that must be completed by a specific time.
  • D. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
    'Resolution'.
  • E. Milestones are commitments to handle SRs within certain timelines.
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

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