Oracle 1Z0-1064-26 Exam Questions : Oracle Fusion Service 2026 Implementation Professional

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Sep 28, 2026
  • Q&As: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Integrations and Extensions- Integration capabilities
  • 1. Third-party system integration
    • 2. REST APIs and integration flows
      Reporting and Analytics- Service analytics
      • 1. Operational reporting
        • 2. Dashboards and KPIs
          Knowledge Management- Knowledge articles
          • 1. Search and recommendation usage
            • 2. Creation and lifecycle management
              Oracle Fusion Service Overview- Service Configuration Basics
              • 1. Security roles and access control
                • 2. Basic setup and administration
                  - Core Service Architecture
                  • 1. Service request lifecycle management
                    • 2. Fusion Service data model and components
                      Service Request Management- Case and ticket handling
                      • 1. Creation, routing, and assignment rules
                        • 2. SLAs and escalation management
                          - Customer interaction handling
                          • 1. Communication templates and notifications
                            • 2. Omnichannel support processes
                              Field Service and Dispatch- Field service operations
                              • 1. Scheduling and dispatch rules
                                • 2. Work order management

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Question #1

                                  Which two keyboard shortcuts can be modified?

                                  • A. Save and Continue
                                  • B. OK
                                  • C. Save and Close
                                  • D. Cancel
                                  • E. Create Service Request
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,E  🗳️

                                  Question #2

                                  What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

                                  • A. Configure products groups and product items in Engagement Cloud.
                                  • B. Add the Product object to your DCS application.
                                  • C. Add product ID(s) to the database component.
                                  • D. Add images as the product image will not be pulled from Engagement Cloud.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,C  🗳️

                                  Question #3

                                  Which option describes the automated page presentation for incoming calls?

                                  • A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
                                  • B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
                                  • C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
                                  • D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #4

                                  Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

                                  • A. Validate that the product item is active and published.
                                  • B. Verify that Eligible for Service is selected on the product item.
                                  • C. Validate that Allow Duplicate is selected on the product item.
                                  • D. Verify that Root Catalog is selected on the product groups.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  Which three statements are true about building Digital Customer Service (DCS) applications?

                                  • A. DCS application can be embedded in other sites.
                                  • B. Many DCS applications can be active in production at the same time.
                                  • C. Only one version of a DCS application can be active in production at any time.
                                  • D. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C,D  🗳️

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