Avaya 3001 Exam Questions : Avaya IP Office Configuration and Maintenance Exam

  • Exam Code: 3001
  • Exam Name: Avaya IP Office Configuration and Maintenance Exam
  • Updated: Sep 13, 2026
  • Q&As: 84 Questions and Answers

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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Topic 1: User, Extension, and Group Management- Hunt groups and call distribution
  • 1. Call routing logic
    • 2. Group configuration
      - User provisioning
      • 1. Extension assignment
        • 2. User profiles and rights
          Topic 2: Voice Services and Telephony Features- Basic telephony services
          • 1. Call handling features
            • 2. Voicemail configuration
              - SIP and trunk configuration
              • 1. PSTN integration basics
                • 2. SIP trunk setup
                  Topic 3: Maintenance, Troubleshooting, and System Monitoring- Backup and restore procedures
                  • 1. System recovery
                    • 2. Configuration backup
                      - System diagnostics
                      • 1. Log analysis
                        • 2. Alarm handling
                          Topic 4: IP Office System Installation and Configuration- Hardware and platform components
                          • 1. Expansion modules and endpoints
                            • 2. IP Office control units
                              - Initial system setup and licensing
                              • 1. License management and activation
                                • 2. System configuration basics

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  Question #1

                                  After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

                                  • A. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
                                  • B. Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
                                  • C. Upgrade Delta Server to the latest release using the IP Office Admin software.
                                  • D. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #2

                                  A customer wants use SIP endpoints in the future. VoIP settings are shown in the exhibit
                                  Which option will satisfy the customer's requirement?

                                  • A. H.323 Gatekeeper Enable
                                  • B. SIP Trunks Enable
                                  • C. SIP Registrar Enable
                                  • D. H.323 Auto-create User
                                  • E. H.323 Auto-create Extn
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #3

                                  A customer has requested that a plan be implemented to give their two sites complete resiliency.
                                  Which option will accomplish this?

                                  • A. IP Phones with backup call server
                                  • B. VoiceMail Pro with a backup server
                                  • C. IP500v2 with redundant processor
                                  • D. IP Office Resiliency License
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #4

                                  A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

                                  • A. Add the CLI information to the Account Code.
                                  • B. Add the Client CLI information to the Incoming Call Route.
                                  • C. Enable CLI tracking
                                  • D. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  Your customer wants to have a backup scheme for VoiceMail Pro. Which application can be used to back up the VoiceMail Pro database?

                                  • A. IP Office Manager
                                  • B. one-X@ Portal
                                  • C. Embedded File Manager
                                  • D. VoiceMail Pro Client
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

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