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Apple Macintosh Service Certification Sample Questions:

1. Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

A) Credit card information.
B) Apple product serial number and date of purchase
C) Discussion blog postings mentioning Apple
D) Name, mailing address, phone number, email address

2. You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

A) Your hands, no tools are required for this procedure
B) Philips #00 screwdriver
C) Mac mini (Mid 2010) Logic Board Removal Tool
D) Putty knife

3. You are removing the main battery from MacBook Pro 17" Early 2009 model. Which of the
following is best practice when handling this.

A) Hold the battery carefully by its edges only
B) Hand the best any way, it does not matter
C) Recover any puncture or tear into the soft mylar with copal
D) Hand the best with one hand, pressing between the soft

4. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A) Remove the battery.
B) Remove the thermal module.
C) Install the battery cover.
D) Remove the hard drive.

5. How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)

A) 4
B) 1
C) 2
D) 3

Solutions: