Apple 9L0-412 Exam Questions : OS X Support Essentials 10.8 Exam

  • Exam Code: 9L0-412
  • Exam Name: OS X Support Essentials 10.8 Exam
  • Updated: Sep 07, 2026
  • Q&As: 86 Questions and Answers

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Apple 9L0-412 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: User Accounts and Security20%- User Account Types
  • 1. Standard, Administrator, Guest, Sharing Only
    • 2. Fast User Switching
      - Security and Privacy
      • 1. FileVault 2 encryption
        • 2. Firewall and Gatekeeper
          • 3. Keychain management
            Topic 2: File Systems and Data Management20%- Data Access and Backup
            • 1. Time Machine backup and restore
              • 2. Spotlight search
                • 3. Disk Utility and volume management
                  - File System Structure
                  • 1. File ownership and ACLs
                    • 2. HFS+ and permissions
                      Topic 3: Installation and Configuration20%- Install OS X Mountain Lion
                      • 1. System requirements and compatibility
                        • 2. Software updates and migration
                          • 3. Installation methods and recovery system
                            - System Setup and Preferences
                            • 1. Startup process and modes
                              • 2. System Preferences configuration
                                Topic 4: Troubleshooting and Maintenance10%- Common Issue Resolution
                                • 1. Performance optimization
                                  • 2. Startup failures and kernel panics
                                    - Diagnostic Tools
                                    • 1. Console logs and system reports
                                      • 2. Safe mode and hardware diagnostics
                                        Topic 5: Network Configuration and Services15%- Network Services
                                        • 1. File sharing and AirDrop
                                          • 2. Bonjour and remote access
                                            - Network Setup
                                            • 1. Wi-Fi, Ethernet, and VPN configuration
                                              • 2. TCP/IP, DNS, and DHCP
                                                Topic 6: Applications and Processes15%- System Processes
                                                • 1. Activity Monitor and process control
                                                  • 2. Launch services and login items
                                                    - Application Management
                                                    • 1. Installing and removing apps
                                                      • 2. App sandboxing and compatibility

                                                        Apple OS X Support Essentials 10.8 Sample Questions:

                                                        Question #1

                                                        QUESTION NO: in the screenshot above?

                                                        • A. It is one of three partitions on a hard disk.
                                                        • B. It is one of three file systems on a partition.
                                                        • C. It is one of three stripes in a RAID set.
                                                        • D. It is one of three hard disks in a RAID set.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: A  🗳️

                                                        Question #2

                                                        How do you reset the printing system in OS X Mountain Lion?

                                                        • A. Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.
                                                        • B. Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.
                                                        • C. Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.
                                                        • D. Open the Print & Scan pane of System Preferences, and delete all of the printers in the Printers list.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: C  🗳️

                                                        Question #3

                                                        Which statement best describes how Time Machine stores files from an OS X Mountain Lion computer, when backing up to a directlyconnected FireWire hard disk drive?

                                                        • A. Each file is saved to the external hard disk once. File changes are stored in a database on the external hard disk.
                                                        • B. Each file is saved to the external hard disk once. Files that do not change between backups are represented by symbolic links to save space.
                                                        • C. Each file is rewritten to the external hard disk during each backup.
                                                        • D. Each file is saved to the external hard disk once. Files that do not change between backups are represented by hard links to save space.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: D  🗳️

                                                        Question #4

                                                        In OS X Mountain Lion, Safe Boot ________.

                                                        • A. facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
                                                        • B. increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
                                                        • C. increases data security by assigning all standard users Read-only privileges to mounted local volumes
                                                        • D. prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: A  🗳️

                                                        Question #5

                                                        Review the screenshot, and then answer the question below.

                                                        If you change the folder privilege for "everyone" to Read & Write, Finder, by default, will change the permissions of items inside the folder to match.

                                                        • A. True
                                                        • B. False
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: B  🗳️

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