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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How can an incident management process provide value to the business?

A) to enable users to resolve problems
B) to help control infrastructure cost when adding new technology
C) to reduce the impact of service outages
D) to align people and processes for the delivery of service

2. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) Tivoli User Group Web page
B) IBM Tivoli Forums
C) IBM DeveloperWorks wikis
D) IBM Support Web page
E) Tivoli Field Guides

3. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Request Fulfillment
B) Change Management
C) Incident Management
D) Service Catalog
E) Release Management
F) License Management

4. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
B) TPM can automate best practices for common data center activities in support of change and release management processes.
C) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
D) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.

5. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli Provisioning Manager
B) IBM Tivoli Application Dependency and Discovery Manager
C) IBM Tivoli Usage and Accounting Manager
D) IBM Tivoli License Compliance Manager

Solutions: