EXIN EX0-117 Exam Questions : ITIL Foundation (syllabus 2011)

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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following statements correctly states the relationship between urgency, priority and impact?

A) Priority should be based on impact and urgency
B) Impact, priority and urgency are independent of each other
C) Urgency should be based on impact and priority
D) Impact should be based on urgency and priority

2. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Event management
B) Service catalogue management
C) Problem management
D) Service asset and configuration management

3. Which one of the following is it the responsibility of supplier management to negotiate and agree?

A) Third-party contracts
B) The service portfolio
C) Service level agreements (SLAs)
D) Operational level agreements (OLAs)

4. Which process is responsible for sourcing and delivering components of requested standard services?

A) Service portfolio management
B) Service desk
C) Request fulfilment
D) IT finance

5. Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

A) External
B) Internal
C) Shared services unit
D) Service desk

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