ITIL ITIL-4-Transition日本語 Exam Questions : ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版)

  • Exam Code: ITIL-4-Transition-JPN
  • Exam Name: ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版)
  • Updated: Nov 01, 2026
  • Q&As: 98 Questions and Answers

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ITIL ITIL-4-Transition日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.
Topic 2
  • Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.
Topic 3
  • Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.
Topic 4
  • High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.
Topic 5
  • Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-mp-transition-2709

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ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版) Sample Questions:

Question #1

リーンとアジャイルでは、ハイパフォーマンスの障壁となるものは何だと考えていますか?

  • A. 仕事の見える化
  • B. 大きなバッチサイズの作業
  • C. 仕掛品の制限
  • D. 引く作業と押す作業
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

Question #2

カスタマージャーニーを説明しているのはどれですか?

  • A. サービス利用者がサービスプロバイダーから得られるエクスペリエンス
  • B. 顧客がサービス プロバイダーと得られるエンドツーエンドのエクスペリエンス
  • C. サービスプロバイダーが新規顧客を獲得するために行うアクション
  • D. サービスを利用するためにユーザーが行う行為
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

サービス プロバイダーは、サービスとその提供方法の大幅な変更を計画しています。このプロジェクトには、スタッフの働き方に対する多くの変更が含まれる予定です。サービス プロバイダーは、これらの変更に対する抵抗を予想しており、慎重な方法で通信を管理したいと考えています。最も適切なアプローチはどれですか?

  • A. 通信方法を組み合わせて使用​​し、必要に応じて匿名性を維持できるフィードバック メカニズムが組み込まれていることを確認します。
  • B. 影響を受けるスタッフに電子メールを送信し、透明性を促進するために可能な限り詳細が含まれていることを確認します。
  • C. コミュニケーション方法を組み合わせて使用​​し、受け取ったフィードバックは公開フォーラムでオープンに共有して可視性を高めます。
  • D. 影響を受けるすべてのスタッフに迅速に対応できるように、フィードバックの伝達と受信の両方にインスタント メッセージングを使用します。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

組織は、階層構造を使用してサービスのユーザーをサポートします。2 次および 3 次の問題解決チームには、長い間組織で働いてきた多くのスペシャリストがいます。組織は、サービスに多くの変更を展開している最中です。これにより、多数の複雑なインシデントが発生する可能性があります。さらに、第 2 および第 3 の解決チームが完了しなければならない長い未処理の作業があります。
この状況を解決するための最良のアプローチまたは手法はどれですか?

  • A. 情報モデル
  • B. 機械学習
  • C. サービスの統合と管理
  • D. スウォーミング
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #5

変更承認に関する次の記述のうち正しいものはどれですか?

  • A. 緊急の変更を行う技術者は、そのような変更を承認することができます。
  • B. 変更の種類とモデルは、変更権限を割り当てるための基礎となります。
  • C. 標準変更が要求されるたびに、変更権限が割り当てられます。
  • D. 変更権限者による展開後に変更が承認されていることを確認する
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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