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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A) Change control
B) IT asset management
C) Service desk
D) Service request management

2. Which is an activity of the 'incident management" practice?

A) Providing good-quality updates when expected
B) Automating service requests to the greatest degree possible
C) Assessing and prioritizing improvement opportunities
D) Performing service reviews with customers

3. Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?

A) Service management
B) Relationship management
C) Release management
D) Supplier management

4. What is the customer of a service responsible for?

A) Provisioning the service
B) Authorizing the budget for the service
C) Defining the requirements for the service
D) Using the service

5. Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule

A) 2 and 4
B) 1 and 2
C) 3 and 4
D) 1 and 3

Solutions: