Microsoft MB2-185 Exam Questions : Microsoft CRM Customization v.1.2

  • Exam Code: MB2-185
  • Exam Name: Microsoft CRM Customization v.1.2
  • Updated: Oct 25, 2026
  • Q&As: 154 Questions and Answers

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Microsoft MB2-185 Exam Syllabus Topics:

SectionObjectives
Customization and Configuration- Entity customization
  • 1. Fields and data types
    • 2. Forms and form customization
      • 3. Relationships (1:N, N:N)
        - System configuration
        • 1. Business units and teams
          • 2. Security roles and privileges
            Business Process Automation- Workflows
            • 1. Business process flows (legacy CRM concepts)
              • 2. Workflow rules and logic
                Data Management- Data import and export
                • 1. Data migration tools
                  • 2. Duplicate detection
                    Microsoft Dynamics CRM Platform Fundamentals- CRM architecture and components
                    • 1. System vs custom entities
                      • 2. Core CRM entities and data model
                        Solutions and Deployment- Solution management
                        • 1. Managed vs unmanaged solutions
                          • 2. Packaging and deployment concepts

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