Microsoft MB2-713 Exam Questions : Microsoft Dynamics CRM 2016 Sales

Exam Code: MB2-713
Exam Name: Microsoft Dynamics CRM 2016 Sales
Updated: Jun 14, 2026
Q&As: 95 Questions and Answers

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This Web Simulator is for Candidates Consultants who sells and implements sales modules in Microsoft Dynamics CRM 2016. Candidates are usually sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and need a working knowledge of Dynamics CRM features and functionality.

The Web Simulator will also help candidates to understand better the Dynamics CRM features and functionality using Microsoft Dynamics CRM 2016 Customization and Configuration creatina background in the business process as well as Microsoft Office.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-713.aspx

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MB2-713 - Microsoft Dynamics CRM 2016 Sales

The MB2-713 exam is part of the CRM Core Certification. This exam measures your ability to work with Dynamics CRM 2016.

This certification exam is targeted for professional expert in Microsoft Dynamics CRM 2016 Customization and Configuration. The certification is for administrators, system engineers, and developers expert in configure and customize Dynamics CRM with one or more years of experience. This is a list of covered topics:

Understand the role of the product catalog and price lists
Manage and Configure Dynamics CRM settings
Perform sales analysis managing metrics sales and goals
Manage Dynamics CRM sales management components and product catalog
Manage leads, sales order process and opportunities
Configure collaboration with email and Office Suite integration

Microsoft MB2-713 Exam Syllabus Topics:

Topic	Details	Weights
Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations	Create and manage Dynamics CRM solutions -Understand solution components; identify solution types; create managed and unmanaged solutions; configure publishers and versions; work with multiple solutions; import and export solutions Customize Dynamics CRM forms -Understand the form structure; build a form; use specialized form components; use access teams and sub-grids; work with navigation; understand form types; use multiple forms; implement form customizations and mobile clients Implement Dynamics CRM views and visualizations -Understand view types; manage system, public, and personal views; create, modify, and delete views; customize views; customize charts; customize dashboards; use themes	24%
Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields	Manage Dynamics CRM entities -Manage entity ownership; manage entity properties; understand system and custom entities Configure field customizations -Understand and configure fields; configure field properties; use calculated fields; use rollup fields; configure global option sets; create alternate keys; configure field-level security; understand status and status reasons Implement entity relationships -Understand relationship types; understand cascading rules; work with hierarchical data; understand and configure entity mapping; create connections and connection roles	27%
Configure Microsoft Dynamics CRM	Configure Dynamics CRM settings -Configure auditing, document management, and collaboration; configure business units; perform user management; configure email; manage teams Manage Dynamics CRM security -Understand security roles; define permissions and privileges; configure access levels; configure security roles; assign security roles; work with multiple security roles; manage access; manage security hierarchy	25%
Implement business rules, workflows, and business process flows	Implement and manage business rules -Understand when to use business rules; understand business rule scopes; understand how business rules are triggered; configure business rules, conditions, and actions Implement and manage workflows, dialogs, and custom actions -Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions Implement and manage business process flows -Understand business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows	24%

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