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Microsoft MB2-868 Exam Questions : Microsoft Dynamics CRM 2011 Applications
- Exam Code: MB2-868
- Exam Name: Microsoft Dynamics CRM 2011 Applications
- Updated: Sep 10, 2026
- Q&As: 102 Questions and Answers
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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Service Management Applications | 24% | - Use knowledge base articles - Create and manage service cases - Manage contracts and entitlements - Work with service dashboards and reports |
| Topic 2: Managing Sales Applications | 30% | - Use products, price lists, quotes, orders, and invoices - Set up and track sales goals - Manage opportunities and sales pipeline - Work with accounts and contacts - Manage leads and lead qualification |
| Topic 3: Managing Marketing Automation Applications | 27% | - Create and manage campaigns - Manage marketing lists - Use sales literature and marketing collateral - Work with campaign responses |
| Topic 4: Managing Service Scheduling Applications | 19% | - Understand service scheduling concepts - Create and configure services and selection rules - Schedule, reschedule, and manage service activities - Resolve scheduling conflicts - Set up sites, facilities, equipment, and resources |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
Question #1
In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?
- A. the goal owner
- B. the target value
- C. the record type
- D. the fiscal period
Correct Answer: C 🗳️
Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).
Question #2
You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011
to Microsoft Office Excel.
What should you do?
- A. In the Report Wizard, create a report with a Primary Record Type of Invoices. Then export the report to Excel.
- B. Open the Account Summary report of the customer, and then export the report to Excel.
- C. Open the Invoice Associated View of the customer and filter the view to display active invoices. Then export the view to Excel.
- D. Create an Invoice View and filter the view to display active invoices. Then export the view to Excel.
Correct Answer: C 🗳️
Question #3
In Microsoft Dynamics CRM 2011, what is a unit group?
- A. a way to bundle two or more products together
- B. a set of measurements in which a product is available
- C. a way to organize multiple price lists
- D. a way to define the product that will be used as a substitution if another product is unavailable
Correct Answer: B 🗳️
Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).
Question #4
A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?
- A. in the Date and Time settings of the Microsoft Dynamics CRM server
- B. in the facility work hours settings
- C. on the General tab of the Personal Options dialog box
- D. in the facility settings
Correct Answer: B 🗳️
Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).
Question #5
In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)
- A. Start Time
- B. Customers
- C. Service
- D. Resources
- E. Subject
Correct Answer: A,C,E 🗳️
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