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CompTIA PDI+ Beta Sample Questions:

1. A technician encounters an extremely irate client. During initial conversation the client makes it clear they are very angry with the situation and the technician. The client becomes aggressive, unreasonable, verbally abusive, loud and very rude to the technician. Which of the responses below is the BEST way to react?

A) Try to reason with and calm the client by explaining why the unit could have malfunctioned, how long it will take to repair the unit and how the situation is not as bad as the client perceives it to be.
B) Explain how the issue is not the technicians fault and the client needs to step away and let the device be assessed so the issue can be fixed.
C) Walk over to the device and disassemble it. Then turn around and leave while telling the client to repair the unit themselves.
D) Politely and quietly, turn around and leave. The technician should immediately contact their management to inform them of the situation and have them follow up with the clients company.

2. Which of the following is used to remove the airborne byproduct caused by the charging of the photoconductor?

A) Noise filter
B) Toner filter
C) Fan
D) Ozone filter

3. Scheduled preventative maintenance visits should be carried out:

A) when the device is becoming unreliable.
B) according to manufacturers specifications.
C) every sixty days.
D) after two unplanned service calls.

4. In which of the following process steps are heat and pressure applied to the print media?

A) Writing
B) Charging
C) Fusing
D) Developing

5. A technician has completed the service call and is ready to leave; however, the client is not around. Which of the following is the BEST response?

A) Walk around the office looking for them and do not leave until you find them.
B) Leave a note on the unit saying everything is done. Tell someone else that the work is completed.
C) Ask someone to page or call them to advise that the call is complete and give any feedback required.
D) Leave the office, the work is done. If there is something else they will place another service call.

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