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| Section | Objectives |
|---|---|
| Case Management | - Configuring SLAs, goals, deadlines, urgency - Designing case lifecycles and stages |
| Decisioning and Logic | - Configuring decision tables and decision trees - Implementing when rules and automated logic |
| Data Modeling | - Mapping data to UI and application components - Defining data types and data pages |
| Integration and Reporting | - Basic integration with external systems - Understanding reporting components |
| User Interface (UI) Design | - Building user interfaces using sections and layouts - Configuring visibility and user experience components |
| Application Development | - Managing class structures and rule reuse - Understanding Pega architecture and rulesets |
1. An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require.
Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)
A) Do not use a skin for the mobile application version.
B) Use the same application skin in all portals.
C) Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.
D) Update the process to give mobile users a separate portal.
2. An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?
A) Add a set of optional actions to the case workflow.
B) Add a button for each profile page to each assignment.
C) Add an optional process to the case workflow.
D) Add an alternate stage to the case life cycle.
3. DRAG DROP
Select each Application Design Requirement on the left and drag it to the appropriate Design Approach on the right.
4. A data page holds product information. The data page's Reload if older Than filed is set to 15 minutes.
The data page is created at 06:12.
At 06:20 the user requests product information.
At 06:42 the user requests product information.
When is the data reloaded?
A) 06:20
B) 06:42
C) 06:35
D) 06:27
5. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?
A) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
B) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
C) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: Only visible for members | Question # 4 Answer: B | Question # 5 Answer: C |
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