Salesforce Plat-UX-102 Exam Questions : Salesforce Certified Platform Strategy Designer

Exam Code: Plat-UX-102
Exam Name: Salesforce Certified Platform Strategy Designer
Updated: Oct 09, 2026
Q&As: 154 Questions and Answers

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Section	Weight	Objectives
Tools and Artifacts	23%	- Design frameworks and methods - Strategy mapping and modeling - Documentation and visualization - Decision-making tools
Value Design	32%	- Ethics and value alignment - Context and innovation impact - Value measurement and outcomes - Strategic direction and rationale
Intangible Deliverables	26%	- Culture and capability building - Stakeholder alignment - Change and adoption enablement - Governance and mindset
Leveraging Adjacent Roles and Skills	19%	- Integrating UX and technical perspectives - Collaboration with architects and designers - Leading cross-functional work - Working with product and business teams

Salesforce Certified Platform Strategy Designer Sample Questions:

Question #1

A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net- zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached. Which tool should the designer use to connect short-term efforts with long-term impact goals?

A. Project plan
B. Service blueprint
C. Impact ladder

Reveal Solution Discussion 0

Correct Answer: C 🗳️

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Question #2

A health and wellness company wants to create a 10 year vision for its business. Which external context for innovation is the least risky trend to influence the company ' s strategy?

A. Perception shift: Feelings toward the efficacy of wellness products in the next 10 years
B. Demographic shift: Number of affluent and educated young professionals in the U.S. in the next 10 years
C. Market shift: The stability of the economy and consumers ' buying power in the next 10 years

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

Question #3

Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive. Feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?

A. Outcome and bandwidth
B. Resourcing and budget
C. Value and effort

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

Question #4

The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear. What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative?

A. Complete a competitive analysis collaboratively in a workshop.
B. Share customer needs and tie them to business goals.
C. Select the most senior stakeholder ' s goal as a path forward.

Reveal Solution Discussion 0

Correct Answer: B 🗳️

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Question #5

A design team is working on the challenge: " How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives? " Which bot metrics should the strategy designer suggest to assess the impact of their work?