Oracle 1Z0-1034-21 Exam Questions : Oracle B2C Service Integration and Development 2021 Implementation Essentials

  • Exam Code: 1Z0-1034-21
  • Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
  • Updated: Aug 03, 2026
  • Q&As: 56 Questions and Answers

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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Data Management and Customization- Data objects and schema customization
  • 1. Data relationships and constraints
    • 2. Custom objects and fields
      - Business rules and automation
      • 1. Workflows and business rules engine
        • 2. Scripts and server-side logic
          Development and Scripting- B2C Service scripting and APIs
          • 1. Client-side and server-side extensions
            • 2. Connect PHP / APIs usage concepts
              • 3. RightNow Object Query Language (ROQL)
                B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                • 1. Agent Desktop and administrative interfaces
                  • 2. Core components and data model
                    Integration Concepts- Integration approaches
                    • 1. REST and SOAP web services
                      • 2. Middleware and third-party integration patterns
                        • 3. Outbound messaging and event-driven integration
                          Security and Access Control- Authentication and authorization
                          • 1. SSO and identity integration concepts
                            • 2. Roles and profiles
                              Deployment and Troubleshooting- Configuration lifecycle management
                              • 1. Diagnostics and logging
                                • 2. Migration between environments

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).

                                  A) The suppressExternaiEvents option must always be set to true.
                                  B) The suppressRules option must always be set to true when chaining generic objects.
                                  C) The idspecified attribute of the ChainSourceld object should be true,
                                  D) Chaining with generic objects is not supported when using standard objects.


                                  2. You have been tasked with implementing the Syndicated ConditionalChatLinkwidget on an external page.
                                  Additionally, you want to populate a menu custom field on the chat_launch page with a specific value. The ID of the custom field that you want to populate is 54 and the ID of the desired menu item is 8.
                                  Which is the correct syntax to configure the Syndicated ConditionalChatLink widget so that the specified custom field is populated on the chat_launch page with the desired value?

                                  A) custom-fields: "{"54":"8"}"
                                  B) custom_fields: "{\"S4\":\"8\"}
                                  C) custom-fields: "54:8"
                                  D) custom_fields: "{\"8\":\"54\">


                                  3. You need to set the address of a newcontact using Connect PHP. You have only the abbreviation for the state.
                                  How should you finish the following code to set the state of the Address object?

                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  A) Option C
                                  B) Option A
                                  C) Option B
                                  D) Option E
                                  E) Option D


                                  4. You areimplementing the Syndicated ProactiveChat widget on an external page.
                                  Custom JavaScript is used to display the widget's chat request dialog box based on custom logic not provided by the widget. How can you disable the ability for the widget's chat requestdialog box to display automatically?

                                  A) Set the seconds attribute to o and call the offerchat o method on the widget's instance object to open the widget's chat request dialog box.
                                  B) Set the seconds attribute to o and fire the moffersyndicatedchat event, passing in the ID of the widget's Instance object as an argument.
                                  C) Set the timeout attribute to null and callthe global offerchat () method.
                                  D) Set the timeout attribute to o and call the offerchato method on the widget's instance object to open the widget's chat request dialog box.


                                  5. You have been tasked with building a customization that requires a set of five related custom objects. The requirement is for one custom object to be the parent object, which stores the main data record. The four other custom objects will be child objects, which store data related to the parent. When a record is deleted from the parent object, the related data from the child objects also should be deleted.
                                  Howwould you configure the custom objects?

                                  A) The main custom object would need to be manually configured with foreign key fields with the
                                  "cascade-delete" option set.
                                  B) The main custom object would need "association" relationships to the child custom objects.
                                  C) The main custom object would need "aggregation" relationships to the child custom objects.
                                  D) The child objects would need "aggregation" relationships between themselves, and an "association" relationship to the parent custom object.


                                  Solutions:

                                  Question # 1
                                  Answer: D
                                  Question # 2
                                  Answer: D
                                  Question # 3
                                  Answer: D
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: D

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