Salesforce AP-203 Exam Questions : Communications Cloud Accredited Professional

  • Exam Code: AP-203
  • Exam Name: Communications Cloud Accredited Professional
  • Updated: Sep 19, 2026
  • Q&As: 78 Questions and Answers

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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Planning and Design60%- Order capture, quoting and fulfillment design
- Design scalable product catalog and data model
- Sprint planning and story prioritization
- Asset management and MACD flows
- Migration strategy and data quality
Topic 2: Discovery24%- Assess customer IT ecosystem and architecture
- Analyze requirements and constraints
- Define KPIs and business objectives
Topic 3: Delivery and Implementation16%- Integration and deployment best practices
- Feature assessment: out-of-the-box vs custom
- Solution validation and optimization

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question #1

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

  • A. Fields
  • B. Attribute
  • C. Pricing plan
  • D. Calculation Matrix
  • E. Price lists
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

Question #2

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

  • A. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
  • B. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
  • C. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
  • D. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

  • A. Design opportunity management flows and convert the opportunity to quote.
  • B. Design a contract creation and contract renewal flows
  • C. Design order capture and order fulfillment flows
  • D. Design a quoting flow to negotiate price and discount approval process.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #4

ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

  • A. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
  • B. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
  • C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
  • D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

What are the 3 keys inputs used by order management to determine the output of MACD order.

  • A. Commercial and technical product configurations
  • B. Fulfillment request and fulfillment request line records
  • C. Quote and quote line items records
  • D. Order and order item details
  • E. Assets and inventory item records
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

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