Salesforce AP-207 Exam Questions : Energy and Utilities Cloud Accredited Professional

  • Exam Code: AP-207
  • Exam Name: Energy and Utilities Cloud Accredited Professional
  • Updated: Jul 31, 2026
  • Q&As: 77 Questions and Answers

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Salesforce Energy & Utilities Cloud Capabilities- Core platform capabilities
  • 1. Energy and Utilities Cloud features
    • 2. Industry data model concepts
      - Asset and service management
      • 1. Work orders and field service concepts
        • 2. Asset tracking and lifecycle management
          Energy and Utilities Industry Fundamentals- Energy and utilities business processes
          • 1. Utility operations overview
            • 2. Customer lifecycle in utilities
              Customer Engagement and Experience- Customer service operations
              • 1. Case management in utilities
                • 2. Omni-channel support concepts
                  - Digital customer experience
                  • 1. Self-service portals
                    • 2. Customer communication flows
                      Integration and Data Management- Data management
                      • 1. Data quality and governance basics
                        • 2. Data model alignment
                          - System integration concepts
                          • 1. API-based integration
                            • 2. External system connectivity
                              Metering, Billing, and Usage Management- Billing processes
                              • 1. Rate and tariff concepts
                                • 2. Billing workflows overview
                                  - Meter data handling
                                  • 1. Usage data ingestion concepts
                                    • 2. Consumption tracking

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      1. A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

                                      A) Energy and Utilities Base for Digital Experience Partner
                                      B) Energy and Utilities Cloud for Digital Experience User
                                      C) Energy and Utilities Base Service
                                      D) Energy and Utilities Base


                                      2. An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

                                      A) Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model
                                      B) Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
                                      C) Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
                                      D) Establish a testing and validation process to ensure that the data is accurate and complete


                                      3. Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

                                      A) Accounts with RecordType Business are used to represent B2B customers.
                                      B) Accounts with RecordType Service are used to represent B28 customers
                                      C) Person accounts are used to represent B2C customers.
                                      D) Accounts with RecordType Consumer are used to represent B2C customers


                                      4. How is the Energy and Utilities Cloud solution installed on an org?

                                      A) Its included as part of core and will be deployed when licenses are purchased
                                      B) A specialized org that Salesforce creates with the solution installed is required
                                      C) Its installed as a managed package and unmanaged components
                                      D) The functionality is unlocked based on the license types assigned to the org


                                      5. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

                                      A) Premises
                                      B) Service Point
                                      C) Service Account
                                      D) Asset
                                      E) Quote


                                      Solutions:

                                      Question # 1
                                      Answer: A
                                      Question # 2
                                      Answer: B
                                      Question # 3
                                      Answer: A,D
                                      Question # 4
                                      Answer: C
                                      Question # 5
                                      Answer: A,B,C

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