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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?

A) Subscription-based (SaaS) pricing.
B) Named User License (per agent).
C) Concurrent Session License (floating).
D) Perpetual License with annual maintenance.

2. In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A) Average Handle Time (AHT)
B) Customer Satisfaction (CSAT) score
C) Number of calls per agent
D) Agent occupancy rate

3. When implementing AICC for a government agency with requirements for data sovereignty, which aspect of the solution design is non-negotiable?

A) All agents must be located in the same city.
B) The brand of the physical servers used.
C) All customer data and call recordings must reside on servers located within the country's borders.
D) The use of only open-source software components.

4. When performing a root cause analysis of high jitter in voice calls, which network device's configuration should be investigated first?

A) The network routers and switches for QoS (Quality of Service) settings.
B) The application server running the UAP.
C) The agent's IP phone.
D) The database server.

5. In a multi-site AICC deployment with active-active data centers, which database replication method provides the lowest Recovery Point Objective (RPO) by synchronously writing transactions to both locations?

A) Asynchronous log shipping
B) Synchronous mirroring
C) Scheduled backup restoration
D) Snapshot replication

Solutions: