Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil : ITIL-4-MSF Exam Questions

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. What management practice is involved in providing users with descriptions of the service requests available to them?

A) Service catalogue management
B) Problem management
C) Change enablement
D) Incident management

2. Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?

A) It is Important to unsure that third parties design their incident management processes as a copy Of their customers' processes.
B) It is not important to integrate third parties into incident Information exchange workflows.
C) It is important to ensure that third parties adhere to the Incident management policies established by their customers.
D) It is not important to ensure third parties' adherence to organization's policies.

3. What is NOT a potential reason for registering an incident?

A) Service level agreement is breached
B) Users perceiving the situation as abnormal
C) The customer is unhappy with the service level agreement
D) A specialist thinks that the service is not operating normally

4. A service provider is implementing a new service configuration management system. How will problem management benefit from it?

A) The system will support collaboration between problem management teams
B) The system will help to categorize and investigate problems
C) The system will help to measure the practice performance
D) The system will support management of the problem and known error records

5. Which third party contribution to problem management should NOT be documented in a problem model?

A) How the third party helps to develop the problem management practice
B) How the third party identifies and logs problems
C) How the third party helps to investigate specific types of problem
D) How the third party documents workarounds for problems

Solutions: