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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
C) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

2. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A) be required to create all of your own components for the display of Engagement Cloud objects
B) not be able to preview your application before you publish it
C) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) have to contact Oracle Support for the permission to deploy your custom DCS application

3. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Configure products groups and product items in Engagement Cloud.
B) Add the Product object to your DCS application.
C) Add product ID(s) to the database component.
D) Add images as the product image will not be pulled from Engagement Cloud.

4. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) The User Group selected for authoring articles has been set to 'External".
B) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
C) Users have not been given the "Knowledge Analyst" role.
D) The Base Locale for the articles has not been enabled in the correct language.

5. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A) You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B) You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C) You have to edit the e-mail template and add HTML code to customize the standard text section.
D) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Solutions: