Salesforce Certified B2C Solution Architect : Arch-302 Exam Questions

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

A. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
B. Shield and Event Monitoring Analytics App, Pardot
C. Salesforce Field Service, Shield Encryption at rest. Digital Engagement
D. Digital Engagement, Shield with Splunk, Social Engagement Studio

Question 2

Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration.
Which two benefits should the Solution Architect highlight about API-led connectivity while implementing the MuleSoft accelerator for B2C Commerce?
Choose 2 answers

A. It lets the business quickly integrate different systems without involving IT.
B. It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.
C. It enables self-service and an increase in productivity through reusable microservices and APIs.
D. It offers a template-driven approach for development.

Question 3

Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

A. Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
B. Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
C. Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility
D. User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce

Question 4

A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A. Service Cloud creates a customer ID and an additional ID to be used as the primary record.
B. B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
C. A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
D. Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.

Question 5

Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A. Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.
B. Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
C. Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
D. Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

Solutions: