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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. What are the some of the available options to create dashboard reports? Choose Two correct answers.

A) Use pre-assembled reports.
B) Use pre-assembled queries.
C) Import queries
D) Import report templates.

2. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
B) This feature does not help with automatic time recording
C) With this feature the dispatcher will see in the planning board in which step the technician currently is

3. You want to create a new smart form. Which fields can you define? Choose the correct answer.

A) Name, Description, Category, Labels
B) Description, Revision, Type, Tag
C) Description, Category, Revision, Tag
D) Name, Description, Revision, Type

4. In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.

A) Parts logistics
B) Workforce management
C) Customer feedback management
D) Mobile field service execution

5. If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.

A) He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
B) He can only approve in the ERP
C) He can approve from his Field Services mobile app.

Solutions: