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SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:

1. What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase? (2 correct answers)

A) Current service tickets with high priority are integrated
B) Customer product lists are shown
C) Map-based route planning is supported
D) A calendar view contacting visit details is integrated

2. You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration? (2 correct answers)

A) Create opportunities
B) Synchronize and exchange appointments
C) Create and access contacts
D) Synchronize and exchange leads

3. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?

A) Define a new service agent
B) Update the contact details in your organization structure
C) Define the contact person in the Service Control Center
D) Define the contact person in the Administration work center

4. You need to split and distribute the opportunity revenue, but you do NOT see a particular employee in the list while performing the distribution. What must be the reason for this?

A) The employee is NOT part of the sales organization
B) The employee is NOT part of the account team
C) The employee is NOT part of the sales team
D) The employee is NOT part of the sales org. unit

5. Which work center can you request a production tenant from? (2 correct answers)

A) Administrator work center
B) Service Control work center
C) Business Configuration work center
D) Data Privacy Management work center

Solutions: