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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Include battery and damage as keywords under Answers Stop Words.
B) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
C) Edit the alias text file to include alias words - battery damage, battery issue, battery.
D) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

2. In Knowledge Advanced Search what is the use of the Concept feature?

A) Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
B) Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
C) Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
D) Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.

3. Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

A) When executing a query against a report database, a maximum of 100,000 rows can be returned.
B) When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.
C) The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.
D) When executing aquery against an operational database, a maximum of 20,000 rows can be returned in a single request.
E) When executing a query against a report database, a maximum of 20,000 rows can be returned.
F) The combination of the multi-object Create, Get, Update & Destroyoperations and the Batch operations is limited to 10,000 total input objects per SOAP request.

4. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A) ANS_NEW_INC_DURATION set to 60 days.
B) ANS_UPD_INC_DURATION set to 60 days.
C) ANS_NOTIF _DURATION set to 60 days.
D) ADP_NUM_REL_ANS set to 60 days.
E) EU_FA_NEW_WIN_TYPES set to 60 days.

5. Which five components can be used to filter the Authoring inbox? (Choose five.)

A) Assignment status
B) Consoleroles
C) Rating
D) Product and Categories
E) User
F) Views
G) Content Types
H) Locales

Solutions: