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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. How can you access the Report Explorer?

A) Home > Configuration > Report Explorer
B) Home > Configuration > Report management > Report explorer
C) Home > Analytics > Report Explorer
D) Home > Configuration > Report management
E) Home > Analytics > Report management > Report explorer

2. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

A) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";
B) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
C) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
D) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";

3. In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

A) Add aConcept
B) Edit Concept
C) Add Synonyms
D) Add to Existing Concept
E) Copy a Concept

4. You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

A) Cross tab report
B) Dashboard
C) Linked report
D) Custom report with slice bucket

5. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Create a variable to contain the address and update all answers to include it.
B) Create a standard text to include the new address and update all the answers to include it.
C) Search for all answers that have the address and update.
D) Call support and have them run a search and replace on the database.

Solutions: