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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Rollups
B) Slicing
C) Auto Filter
D) Applied Filter
E) Bucket Filter

2. Which action cannot be performed on a dashboard?

A) queue a dashboard manually
B) add a web browser to a dashboard
C) open a report for editing from a dashboard
D) send queued dashboards to comma-separated values (CSV) file

3. Which two statements are true about replacement tokens? (Choose two.)

A) They enable re-use of content in a standardized form.
B) They enable management of standardized content from a singleresource.
C) They enable re-use of existing content of any data type in variables.
D) They enable creation and storage of complex content consisting of integrated text and images multiple times.

4. Which two actions must you perform to configure the Social Monitor? (Choose two.)

A) Add or update profiles to include permission to add themes and clustering.
B) Addor update profiles to include the Social Monitor permissions.
C) Setup a Social Monitor search schedule.
D) Add or update navigation sets to include the Social Monitor navigation button and component.
E) Add of update a list of favorites.
F) Add or update staff accounts to use profile that include Social Monitor permissions.

5. You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

A) Fixed at Top
B) Historical usefulness
C) Place at Top
D) Place at First
E) Fix First

Solutions: