Nortel 920-106 Exam Questions : NNCSS SYMPOSIUM CALL CENTER EXAM

  • Exam Code: 920-106
  • Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
  • Updated: Aug 12, 2026
  • Q&As: 76 Questions and Answers

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Nortel 920-106 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting & Maintenance- System diagnostics
  • 1. Multicast and real-time reporting failures
    • 2. Agent Desktop Display and Web Client issues
      Topic 2: Call Routing & Operations- Routing logic and call distribution
      • 1. Call Routing Wizard usage
        • 2. Traffic distribution in NCC environments
          Topic 3: Networking & Protocols- IP networking for call center systems
          • 1. Multicast communication and real-time data distribution
            • 2. TCP/IP configuration for ELAN and CLAN interfaces
              Topic 4: Installation & Configuration- Server setup and prerequisites
              • 1. Terminal Services install mode requirements
                • 2. Windows server configuration and virtual memory settings
                  Topic 5: Symposium Call Center Architecture- System components and server architecture
                  • 1. Web Client and Agent Desktop integration
                    • 2. Call center server roles (SCCS)

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