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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which of the following can be used to trigger an action map?
Response:

A) Visitor behavior such as time on page or cart abandonment
B) Agent's time since last interaction
C) Scheduled report generation
D) Number of outbound calls completed

2. Which of the following is an example of a supported customer journey channel in Predictive Engagement?
Response:

A) Email-to-Fax
B) Web chat via Messenger
C) PSTN call routing
D) Direct FTP engagement

3. Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

A) Forecasting agent schedules
B) Proactively engaging website visitors to influence outcomes
C) Automatically adjusting billing cycles for digital campaigns
D) Automating outbound call flows

4. Which two characteristics are core to how GPE operates?
(Choose two)
Response:

A) Manual prioritization of agent scripts
B) Automatic firewall configuration
C) AI-based prediction of outcomes
D) Real-time visitor monitoring

5. Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

A) Interaction outcome distribution
B) AI model training accuracy
C) GPR usage trend over time
D) Agent sentiment consistency

Solutions: