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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A) True
B) False

2. While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

A) The interaction is automatically rejected and returned to the customer.
B) The interactions are routed using the Standard ACD method.
C) The interactions are routed using the predefined fallback routing method.
D) Bullseye routing method is used as the default routing method in this scenario.

3. Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

A) Lower infrastructure requirements
B) Dynamic agent selection
C) Static evaluation of agent pools
D) Outcome-based optimization

4. Predictive Engagement reports in Genesys Cloud can be scheduled for automated delivery.
(True/False)
Response:

A) True
B) False

5. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Journey Timeline
B) Visitor Engagement Language
C) Outcomes
D) Predictive Trunk Groups

Solutions: