Peoplecert ITILFNDv5 Exam Questions : ITIL Foundation (Version 5)

  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
  • Updated: Oct 14, 2026
  • Q&As: 143 Questions and Answers

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Product and Service Lifecycle17%- Iterative and flexible application
- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
Four Dimensions of Product and Service Management17%- Partners and Suppliers
- Value Streams and Processes
- Holistic approach and interdependencies
- Information and Technology
- Organizations and People
ITIL Management Practices28%- Technical Management Practices
  • 1. Software development and management
    • 2. Deployment management
      - General Management Practices
      • 1. Portfolio management
        • 2. Relationship management
          • 3. Strategy management
            - Service Management Practices
            • 1. Change enablement
              • 2. Service level management
                • 3. Problem management
                  • 4. Incident management
                    ITIL Value System20%- Governance
                    - Management Practices overview
                    - Service Value Chain activities
                    - Continual improvement
                    - Guiding Principles (7 principles and application)
                    Digital Product and Service Management Concepts18%- Value co-creation and stakeholder collaboration
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty
                    - Service relationships: provider, consumer, partners

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    Question #1

                    Which of the following is TRUE regarding services and desired outcomes?

                    • A. Services guarantee that all intended outcomes will be achieved
                    • B. Services completely eliminate risks associated with achieving outcomes
                    • C. Services always result in positive effects without exceptions
                    • D. Services may have unintended and surprising outcomes, both positive and negative
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

                    Question #2

                    Which is an activity of the 'problem management' practice?

                    • A. Resolution of incidents in a time that meets customer expectations
                    • B. Prioritization of problems based on the risk that they pose
                    • C. Restoration of normal service operation as quickly as possible
                    • D. Authorization of changes to resolve the cause of problems
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

                    Question #3

                    How do value chain activities support an organization's purpose?

                    • A. By documenting all the regulatory requirements
                    • B. By prescribing specific tools and technologies for service management
                    • C. By defining the organization's governance and compliance framework
                    • D. By translating the organization's purpose into activities that create value
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

                    Question #4

                    A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

                    • A. What is the vision?
                    • B. Where are we now?
                    • C. Where do we want to be?
                    • D. Take action
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

                    Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

                    Question #5

                    What influences whether a service is perceived as valuable by a consumer?

                    • A. The extent to which the positive effects of the service outweigh the negative ones
                    • B. The number of providers delivering the service to the consumer
                    • C. The service provider's ability to minimize their operational costs
                    • D. The amount of money the service provider invests in resources
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for VCEPrep members. You can sign-up / login (it's free).

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