[Dec 22, 2023] Get Up-To-Date Real Exam Questions for Order-Management-Administrator with New Materials
Updated Order-Management-Administrator Certification Exam Sample Questions
NEW QUESTION # 22
A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?
- A. One Fulfillment Order pet destination, totaling 3
- B. One Fulfilment Order per item in the order, totaling 10
- C. One Fulfillment Order per Fulfillment Location, totaling 2
- D. One Fulfillment Order
Answer: A
Explanation:
The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
NEW QUESTION # 23
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, which other Object besides Order also needs to be extended?
- A. Order Summary
- B. Change Order
- C. Delivery Groups
- D. Payment Summary
Answer: A
Explanation:
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needs to be extended is Order Summary. An Order Summary is a record that stores information about an order, such as the total amount, the number of items, and the fulfillment status. An Order Summary is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. To extend an object in Order Management, an administrator can create custom attributes on that object that match the API name and data type of the corresponding attributes in B2C Commerce. Reference: Order Management Objects
NEW QUESTION # 24
An Order contains products that will need to be shipped to multiple addresses. How does this affect fulfillment?
- A. Multiple Invoices will be created
- B. Multiple Order Payment Summaries will be created
- C. Multiple Order Delivery Group Summaries will be created
- D. Multiple Fulfillment Orders will be created
Answer: D
Explanation:
When an order contains products that will need to be shipped to multiple addresses, multiple fulfillment orders will be created. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location and shipped to a specific address. A fulfillment order can have one or more fulfillment order lines, which are the products that are included in the fulfillment order. An order can have one or more fulfillment orders, depending on how many locations and addresses are involved in the order fulfillment. Reference: Order Management Objects, Order Fulfillment Flows
NEW QUESTION # 25
What three steps are required when deploying changes via change sets?
- A. Add the change set to the release schedule in the target org
- B. Deploy the change set in the target org
- C. Create the change set in the sandbox org
- D. Upload the change set to the target org
- E. Approve the change set in the sandbox org
Answer: B,C,D
Explanation:
Three steps that are required when deploying changes via change sets are:
Create the change set in the sandbox org. This is the first step where the administrator selects the metadata components that they want to deploy and adds them to a change set in the source org, which is usually a sandbox org.
Upload the change set to the target org. This is the second step where the administrator sends the change set from the source org to the destination org, which is usually a production org or another sandbox org. The administrator needs to have a deployment connection with the target org and permission to upload change sets.
Deploy the change set in the target org. This is the final step where the administrator validates and deploys the change set in the destination org. The administrator needs to have permission to deploy change sets and resolve any deployment errors or warnings.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.changesets_deploy.htm&type=5
NEW QUESTION # 26
An administrator suspects that recent changes to a flow have created a defect. The administrator wants to test the flow with input data that they believe will cause the error. What can the developer do next?
- A. Open the Flow, Select Debug, Provide the input values, Select Run
- B. Open the Flow and select Attach to Live Session and Provide the Order Number
- C. Open the Flow, Select Debug with inputs. Provide the input values, select Run
- D. Open the Flow and select Attach to Live Session. Provide the Session Id. Select Attach
Answer: C
Explanation:
Debugging a flow with input data allows the administrator to test the flow with specific values and see how the flow behaves. The Debug with inputs option is available in the Flow Builder toolbar and lets the administrator provide input values for each flow variable before running the flow. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
NEW QUESTION # 27
Which set of conditions is required for an Order Summary object to be created?
- A. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.
- B. An Order is created, the Create Order Summary Process is installed and the Create Order Summary Process is active
- C. An Order is created, its status is set to Draft, Create OrderSummary Flow is installed and Create OrderSummary Flow is activated.
- D. An Order is created, its status is set to Activated. Create OrderSummary Flow is installed and the Create OrderSummary Process is installed.
Answer: B
Explanation:
The Order Summary object is a custom object that stores information about an order, such as the total amount, the number of items, and the fulfillment status. The Order Summary object is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. The process and the flow are part of the Order Management package and must be installed and activated for the order summary object to be created. Reference: Order Management Lifecycle, Order Management Objects, Configure Order Management Flows
NEW QUESTION # 28
What does the number of Fulfillment Orders created depend upon?
- A. Fulfillment Location, Delivery Charges and Quantity
- B. Fulfillment Location. Delivery Method and Number of Payments
- C. Fulfillment Location, Recipient Address and Quantity
- D. Fulfillment Location. Delivery Method and Recipient Address
Answer: D
Explanation:
Explanation
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified References:https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5
NEW QUESTION # 29
At minimum, a custom attribute must be created on which objects for the values to automap in Order Management from B2C Commerce Cloud at the Order item level?
- A. Order, Order Summary, Order Item and Order Item Summary
- B. Order and Order Summary
- C. Order, Order Summary, Change Order and Fulfillment Order
- D. Order Item and Order Item Summary
Answer: D
Explanation:
At minimum, a custom attribute must be created on the Order Item and Order Item Summary objects for the values to automap in Order Management from B2C Commerce Cloud at the order item level. A custom attribute is a field that stores additional information about an object that is not captured by the standard fields. A custom attribute can be created on any object in Order Management, but it must have the same API name and data type as the corresponding attribute in B2C Commerce Cloud. For example, if an order item has a custom attribute called Color in B2C Commerce Cloud, then an Order Item and an Order Item Summary must also have a custom attribute called Color in Order Management for the value to automap. Reference: Order Management Objects, [Custom Attributes]
NEW QUESTION # 30
Universal Containers (UC) has a flow which performs some custom logic in order to determine a least-cost shipping location. Some of the variables should be reset at the beginning of each loop iteration. Which design element in Flow allows the Admin to do this?
- A. Reset
- B. Reassignment
- C. Preset
- D. Assignment
Answer: D
Explanation:
The design element in Flow that allows the admin to reset some variables at the beginning of each loop iteration is Assignment. An Assignment element lets the admin assign new values to one or more variables or sObject fields in a flow. The admin can use an Assignment element before a Loop element to initialize the variables that are used in the loop, and then use another Assignment element inside the loop to reset the variables for each iteration. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_assignment.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_loop.htm&type=5
NEW QUESTION # 31
The Northern Trail Outfitters (NTO) team is already using Order Management. The team wants to transition from their home-grown Commerce engine to B2C Commerce Cloud. Which action do they need to perform?
- A. Change the Order Integration Flow in Setup so the org will start seeing the orders flow in
- B. Export the orders from B2C periodically and import them into Order Management using a scheduled job
- C. Create a Flow to download the Orders from an SFTP location where B2C Commerce drops them and then ingest the data into Order Management
- D. File a support case to activate an integration between B2C Commerce and Order Management
Answer: D
Explanation:
The integration between B2C Commerce and Order Management is not enabled by default. To activate it, an administrator needs to file a support case with Salesforce and provide the necessary information, such as the B2C Commerce instance URL, the Order Management org ID, and the API user credentials3
NEW QUESTION # 32
An administrator needs to send an Outbound Message to an external accounting system whenever a Fulfillment Order is created. What is the best practice to create this functionality?
- A. Create a Flow
- B. Create an Apex Trigger
- C. Create a Workflow Rule
- D. Create a Process Builder
Answer: D
Explanation:
The best practice to create this functionality is to use a Process Builder. A Process Builder is a declarative tool that allows administrators to automate business processes based on certain criteria and actions. The administrator can create a Process Builder that triggers when a Fulfillment Order is created, and then executes an Outbound Message action that sends the information to the external accounting system. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.process_action_outbound_message.htm&type=5
NEW QUESTION # 33
What does a summary object represent?
- A. A discount to underlying data
- B. An individual change lo financial data
- C. A dynamic view of underlying data
- D. A change lo an underlying record.
Answer: C
Explanation:
Explanation
A summary object represents a dynamic view of underlying data. A summary object is a type of object that aggregates data from related records and displays it in a single record. For example, an Order Summary object represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary object aggregates data from related Order Item Summary records and displays it in fields such as total amount, tax amount, discount amount, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 34
Which three components can be used to modify the user experience in the Order Summary detail page?
- A. Related List - Double
- B. Accordion
- C. Tabs
- D. Related List-Single
Answer: B,C,D
Explanation:
Explanation
Three components that can be used to modify the user experience in the Order Summary detail page are:
Tabs. Tabs are a type of component that allow users to switch between different views or subpages on a record page. Tabs can contain other components, such as charts, reports, or custom components, that display different information orfunctionality related to a record. The administrator can use the Lightning App Builder to add and customize tabs on the Order Summary detail page to give users more options and flexibility.
Accordion. Accordion is a type of component that allow users to expand and collapse sections of a record page. Accordion can contain other components, such as fields, related lists, or custom components, that display different information or functionality related to a record. The administrator can use the Lightning App Builder to add and customize accordion on the Order Summary detail page to give users more control and visibility.
Related List-Single. Related List-Single is a type of component that displays a single related list for a record. A related list is a list of records that are linked to another record by a relationship field, such as lookup or master-detail. The administrator can use the Lightning App Builder to add and customize related list-single on the Order Summary detail page to give users more access and context.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_components.htm&type=5
NEW QUESTION # 35
Which data type is the Status field on an Order Summary object?
- A. Number
- B. Picklist
- C. Text
- D. String
Answer: B
Explanation:
The Status field on an Order Summary object is a picklist data type. A picklist is a field that allows users to select one value from a predefined list of values. The Status field on an Order Summary object indicates the current state of the order, such as Draft, Activated, Completed, or Cancelled. The values for the Status field are defined in the Order Status picklist field on the Order object. Reference: Order Management Objects, [Picklist Fields]
NEW QUESTION # 36
A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?
- A. Modify the compact layout on the Credit Memo object
- B. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page
- C. Edit the Credit Memo page layoutlo include the Total Amount field in the Highlights Panel
- D. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel
Answer: A
Explanation:
Explanation
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm&type=5
NEW QUESTION # 37
A customer wants to change the layout of the out of the box Order Summary Lightning Record Page to three columns instead of two. How can an administrator satisfy this requirement?
- A. Add another column component lo the existing Lightning Record Page
- B. Edit the Lightning Record Page and change the Template lo Three Regions
- C. Create a new Lightning Record Page and select the Three Regions template
- D. Change the page layout template to Three Regions in the layout editor
Answer: B
Explanation:
Explanation
The best way for the administrator to satisfy this requirement is to edit the Lightning Record Page and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized using the Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified References:
https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5https://
NEW QUESTION # 38
A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.
What should the customer service representative do?
- A. Import the Order from the associated Account page
- B. Use the Create Order Summary action on the Order records actions menu
- C. The customer service representative has to wait until the Order Summary is created
- D. Manually create the Order Summary record
Answer: C
Explanation:
Explanation
The best thing for the customer service representative to do in this situation is to wait until the Order Summary is created. An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary is created after an order is ingested into Order Management, and it triggers various flows and processes for order fulfillment and payment processing. A Pending Order Summary is a temporary record that indicates that an order has been received but not yet processed by Order Management. A customer service representative cannot service an order until it has an Order Summary record. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 39
What ate two reasons an admin should choose an Event over a Trigger when it comes to building out a solution?
- A. Events cannot be subscribed lo in a batch for bulk operations
- B. Event order is not guaranteed within a topic
- C. Events do not participate in a transaction scope
- D. Events are asynchronous
Answer: C,D
Explanation:
Two reasons an admin should choose an Event over a Trigger when it comes to building out a solution are:
Events are asynchronous. This means that events are processed in the background, without blocking the main execution thread. This can improve the performance and user experience of the solution, as well as avoid governor limits and timeouts.
Events do not participate in a transaction scope. This means that events are independent of the transaction that publishes them, and they do not affect the rollback or commit behavior of the transaction. This can avoid unwanted side effects and errors in the solution, as well as decouple the logic from the data.
Verified Reference: https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_intro.htm https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_considerations.htm
NEW QUESTION # 40
Which three statements are true about change sets?
- A. Change sets can only be sent between orgs that are affiliated with a production org
- B. Change sets can contain only modifications made through the Setup menu
- C. A change request should be created when the admin wants to send customizations from the current org to another org
- D. Sending a change set between two orgs requires a deployment connection
- E. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
Answer: A,B,D
Explanation:
Explanation
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs that allows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that are used for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made through the Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
NEW QUESTION # 41
Which two objects are found within Order Management?
- A. Cart
- B. Receipt
- C. Fulfillment Order
- D. Payment Summary
- E. Packing Manifest
Answer: C,D
Explanation:
Two objects that are found within Order Management are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Payment Summary. A Payment Summary is a record that represents a payment made for an order or part of an order. A Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_payment_summary.htm&type=5
NEW QUESTION # 42
A developer needs to create a scheduled job in an external system to move Order data into a Salesforce org every 24 hours. In which two ways can this off-platform job be established without additional third-party tools?
- A. Create a job in the org (on-platform) to drop a file of existing data. Use the off-platform machine to generate a file and identify the details between the two. Push the changes to the org's "Import" directory
- B. Authorize a machine against the Salesforce org's APIs with appropriate security measures and create a script to call the APIs
- C. Install a minimal set of dev tools on a machine such as the Command Line Interface (CLI) and create appropriate scripts to import files containing the data
- D. Set up an SFTP server as a waystation. drop the files there using the off-platform job and schedule a job in-platform to process the file
Answer: B,C
Explanation:
Two ways that this off-platform job can be established without additional third-party tools are:
Install a minimal set of dev tools on a machine such as the Command Line Interface (CLI) and create appropriate scripts to import files containing the data. The CLI is a tool that allows developers to interact with Salesforce from the command line. The developer can use the CLI to create scripts that use commands such as force:data:bulk:upsert or force:data:tree:import to import data from CSV or JSON files into Salesforce.
Authorize a machine against the Salesforce org's APIs with appropriate security measures and create a script to call the APIs. The APIs are interfaces that allow developers to access data and functionality in Salesforce from external systems. The developer can use the APIs, such as REST API or Bulk API, to create a script that authenticates with Salesforce using OAuth 2.0 or JWT, and then performs operations such as insert, update, or delete on Order data.
Verified Reference: https://developer.salesforce.com/docs/atlas.en-us.sfdx_cli_reference.meta/sfdx_cli_reference/cli_reference_force_data.htm https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm https://developer.salesforce.com/docs/atlas.en-us.api_asynch.meta/api_asynch/asynch_api_intro.htm
NEW QUESTION # 43
A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?
- A. Modify the compact layout on the Credit Memo object
- B. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page
- C. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel
- D. Edit the Credit Memo page layout lo include the Total Amount field in the Highlights Panel
Answer: A
Explanation:
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm&type=5
NEW QUESTION # 44
Which three statements are true about change sets?
- A. Change sets can only be sent between orgs that are affiliated with a production org
- B. Change sets can contain only modifications made through the Setup menu
- C. A change request should be created when the admin wants to send customizations from the current org to another org
- D. Sending a change set between two orgs requires a deployment connection
- E. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
Answer: A,B,D
Explanation:
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs that allows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that are used for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made through the Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
NEW QUESTION # 45
What ate two reasons an admin should choose an Event over a Trigger when it comes to building out a solution?
- A. Events cannot be subscribed lo in a batch for bulk operations
- B. Event order is not guaranteed within a topic
- C. Events do not participate in a transaction scope
- D. Events are asynchronous
Answer: C,D
Explanation:
Explanation
Two reasons an admin should choose an Event over a Trigger when it comes to building out a solution are:
Events are asynchronous. This means that events are processed in the background, without blocking the main execution thread. This can improve the performance and user experience of the solution, as well as avoid governor limits and timeouts.
Events do not participate in a transaction scope. This means that events are independent of the transaction that publishes them, and they do not affect the rollback or commit behavior of the transaction. This can avoid unwanted side effects and errors in the solution, as well as decouple the logic from the data.
Verified References:
https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_intro.h
https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/platform_events_consid
NEW QUESTION # 46
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