[Jan 04, 2022] C-C4H510-04 Dumps Full Questions - Exam Study Guide
SAP Certified Application Associate Free Certification Exam Material from VCEPrep with 82 Questions
SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
NEW QUESTION 31
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is automatically generated by the system based on your fine-tuning decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: A,C
NEW QUESTION 32
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.
- A. Territories
- B. Business roles
- C. Field extensions
- D. Code list restrictions
Answer: A,B
NEW QUESTION 33
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?
- A. Switch from channel direction inbound to outbound.
- B. Switch from channel type B2C to B2B.
- C. Switch from channel direction outbound to inbound.
- D. Switch from channel type B2B to B2C.
Answer: C
NEW QUESTION 34
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Create an incident.
- B. Send an e-mail to SAP Cloud Support.
- C. Report a ticket.
- D. Document an influencer story.
Answer: A
NEW QUESTION 35
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Contracts
- B. Tickets
- C. Activities
- D. External pricing
Answer: C
NEW QUESTION 36
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Resource scheduler
- B. Maintenance plan
- C. Workflow rule
- D. Feature action within tickets
Answer: C,D
NEW QUESTION 37
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The warranty is set to active.
- B. The warranty is expired.
- C. The ticket is escalated.
- D. The registered product has no installed base assignment.
Answer: B
NEW QUESTION 38
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Service category
- B. Service level of incoming tickets
- C. Ticket due date
- D. Status
Answer: B,C
NEW QUESTION 39
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. No Access
- B. Full Access
- C. Unrestricted
- D. Restricted
- E. Define Specific Restriction
Answer: A,C,D
NEW QUESTION 40
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Assign Restriction Rules
- B. Usage of Delegates
- C. Activate Scoping Item Determination for Territory Owner in Transaction
- D. Configure Work Distribution Rules for Employees
Answer: A,C
NEW QUESTION 41
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Set up service categories and service catalogs.
- B. Create an account with the e-mail address of the customer.
- C. Configure the e-mail address in the communication channel.
- D. Set scoping questions and outgoing e-mail details in fine-tuning.
- E. Create an e-mail template for responses.
Answer: C,D,E
NEW QUESTION 42
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Data Workbench
- B. Workflow With Action Account Creation
- C. Online Maintenance
- D. Mass Change Account Data
Answer: A,B
NEW QUESTION 43
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.
- A. Maintenance category
- B. Process category
- C. Incident category
- D. Warranty category
- E. Cause category
Answer: B,C,E
NEW QUESTION 44
Which feature allows the scheduling of automatic ticket creation?
- A. Service plans
- B. Registered products
- C. Maintenance plans
- D. Realignment run
Answer: C
NEW QUESTION 45
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Maintenance plan
- B. Ticket routing rules
- C. Realignment runs
- D. Activity planner
Answer: A
NEW QUESTION 46
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Usage of restriction rules
- B. Personalization
- C. Code list restriction
Answer: C
NEW QUESTION 47
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Templates
- C. Knowledge base
- D. Workflow rules
Answer: B
NEW QUESTION 48
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Sales support block
- B. Credit limit check
- C. Delivery block
- D. Prospect
Answer: D
NEW QUESTION 49
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Create a customer and assign an e-mail address.
- C. Define a template.
- D. Set up an approval process.
Answer: B,C
NEW QUESTION 50
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Standard reports
- B. Interactive dashboards
- C. Inner join data sources
- D. Web service message monitoring
- E. Custom reports
Answer: A,B,E
NEW QUESTION 51
Which option do you have to mark a field as mandatory?
- A. Maintenance of access restrictions in the business role
- B. Page layout configuration
- C. Use Key user tool adaptation
- D. Disable personalization settings
Answer: C
NEW QUESTION 52
Which of the following options are possible for permissions?
- A. Restricted access rights override any unrestricted access you have defined.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. Unrestricted access rights override any restrictions you have defined.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
Answer: C
NEW QUESTION 53
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Service Level Agreement
- B. Work distribution
- C. Knowledge base integration
- D. Social channel setup
Answer: B
NEW QUESTION 54
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Mashup service
- B. Channel type
- C. Channel direction
- D. Ticket type
- E. Notification type
Answer: B,C,D
NEW QUESTION 55
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C-C4H510-04 Exam Certification Details:
| Exam: | 80 questions |
| Duration: | 180 mins |
| Languages: | English |
| Level: | Associate |
| Cut Score: | 63% |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
Dumps Brief Outline Of The C-C4H510-04 Exam: https://www.vceprep.com/C-C4H510-04-latest-vce-prep.html