[Mar 25, 2022] Download Free Oracle 1Z0-1038-21 Real Exam Questions
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NEW QUESTION 23
Which two statements are true about Oracle Service Cloud accelerators?
- A. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- B. Theyare available at http://www.oracle.com/technetwork.
- C. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- D. Oracle provides supportfor all accelerators.
- E. The source files for all listed accelerators are available for download.
Answer: A,C
NEW QUESTION 24
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Requesting Chat from File > Options > View Options
- B. Fixing the chat workspace
- C. Configuring advanced routing
- D. Clicking Request Chat on the Live Media bar
- E. Deselecting the Pull Chat check box in the agent's profile
Answer: B,D
NEW QUESTION 25
Which two statements are true about a disposition?
- A. It can be set to a maximum depth of three in hierarchy levels.
- B. It can be linked to categories.
- C. It can be made visible on the Customer Portal.
- D. It helps to identify the root cause of an incident.
- E. It can be linked to products.
Answer: D,E
NEW QUESTION 26
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It is always triggered from business rules.
- B. It can be triggered by an event that occurs on community objects.
- C. It is triggered by an event that occurs on standard objects only.
- D. It can be triggered by an event that occurs even on a custom object.
- E. It is also known as the Object Event Handler.
- F. It is triggered by an event that occurs on the standard objects that are used by queues.
- G. It is a PHP script that executes only synchronously.
Answer: B,D,E
NEW QUESTION 27
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- B. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
- C. You can change the default value to 60 minutes by using File > Options > Session Expiration.
- D. Because the system default is 15 minutes, it cannot be changed.
Answer: A
NEW QUESTION 28
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
- A. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
- B. Agents can use the Fill Inbox functionality to select any of the three queues.
- C. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
- D. Agents will get incidents only from the ql queue.
Answer: B
NEW QUESTION 29
Which two REST API calls can be used to retrieve account information with ID 3?
- A. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
- B. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
- C. https://yoursite.domain/services/rest/connect /latest/accounts/3
- D. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
- E. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
- F. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
Answer: B,D
NEW QUESTION 30
Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?
- A. Create a report of contacts whose contact home
- B. Create a broadcast survey.
- C. Add the report in step (c) to the Audience tab in the Included section.
- D. Create a segment of contacts whose contact home country is USA.
- E. Add the segment in step (d) to the Audience tab in the Included section.
- F. Create a transactional survey.
Answer: B,D,F
NEW QUESTION 31
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
- B. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
- C. IGenericObject is the interface that is available with the add-in API for custom objects.
- D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- E. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
Answer: D,E
NEW QUESTION 32
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Leave both the chat and email fields limit as blank.
- B. Use the default values.
- C. Enter the value "Unlimited" in the chat and email fields.
- D. Enter zero as the initial value for both fields.
Answer: D
NEW QUESTION 33
Which three events are available with theJavaScript API?
- A. onrefresh()
- B. onbeforesave ()
- C. ondataupdated()
- D. aftersave()
- E. enclose ()
- F. onsaveclose ()
Answer: B,C,E
NEW QUESTION 34
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
- A. Use a drilldown level to filter the top level
- B. Remove Primary keys from all tables used in the report
- C. Set the option to allow switching of data
- D. Do not set the deferred execution option
- E. Use runtime filters in preference to fixed filters
- F. Add default values to runtime filters if used in the report
Answer: B,F
NEW QUESTION 35
A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?
- A. Remove the existing navigation sets and reassign them.
- B. Select the Reset Navigation Set to Profile Default option.
- C. Ask the agent to log in to the application again.
- D. Check the agent profile for whether the appropriate navigation
Answer: B
NEW QUESTION 36
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A. Look for the message in the receipt email body.
- B. Run a message base report and search for the text string you want to change.
- C. Submit an incident to customer care.
- D. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
Answer: A,D
NEW QUESTION 37
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
- A. the Expanded Report Audit Log from the Reports Explorer
- B. the Purge settings in the database
- C. the permissions of the report
- D. the Filters settings of the report
Answer: A
NEW QUESTION 38
Which two components can be edited in a standard report?
- A. Graphs
- B. Schedules
- C. Column headings
- D. Non-selectable filters
- E. Permissions
- F. Report headings
Answer: B,E
NEW QUESTION 39
Which five actions should you performto configure advanced routing?
- A. Create an advanced routing incident queue.
- B. Assign guided assistance permission to a profile.
- C. Create and activate a rule to route incidents to the advanced routing incident queue.
- D. Add product and category fields to the Live Help page of the Customer Portal.
- E. Add Access Control to a navigation set.
- F. Assign advanced routing permissions to a profile.
- G. Define products and categories.
- H. Configure collaboration with external users who are not agent desktop users.
Answer: C,E,F,G,H
NEW QUESTION 40
Which three statements are true about headers of custom process models?
- A. They contain standard objects only.
- B. Theycontain the version number of the PHP script.
- C. The/QDntain the version number of the Connect Common Object Model.
- D. They list only the events that are supported by the code implementation.
- E. The header section is always commented.
- F. The header section needs to be uncommented during testing.
- G. They contain all possible events with the objects.
Answer: A,D,E
NEW QUESTION 41
You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?
- A. Report Command
- B. Workspace
- C. Content Pane
- D. Global Ribbon
- E. Workspace Ribbon
Answer: B
NEW QUESTION 42
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