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NEW QUESTION # 26
Cloud Kicks recently started using Sales Cloud and hosts its business website outsite of Salesforce. On its website, Cloud Kicks has a lead generation web page. The VP of Sales wants the Leads captured in its self-hosted website to be reflected in Salesforce. What should Consultant reccomend?
- A. Implement Web-to-Lead to create Leads in Salesforce from the Cloud Kicks website.
- B. Implement the REST web service API to send Leads from the Cloud Kicks website to Salesforce.
- C. Implement Salesforce Connect to create Leads in Salesforce from the Cloud Kics website.
- D. Implement the SOAP web service API to send Leads from the Cloud Kicks website to Salesforce.
Answer: A
NEW QUESTION # 27
Cloud Kicks maintains two lines of business: individual sales and franchise sales. The sales cycle for franchise sales is more complex and involves more stages than the individual sales cycle.
Which three actions should the Consultant recommend to create a solution? (Choose three.)
- A. Assign different page layouts to each record type.
- B. Configure different sales processes for each line of business.
- C. Assign different sales processes to each page layout.
- D. Configure different sales processes to each page layout.
- E. Configure different record types.
Answer: A,B,E
Explanation:
Explanation/Reference:
NEW QUESTION # 28
When working with multiple currencies, what currency will an individual's forecast be reported in?
Answer:
Explanation:
All amounts in your forecast are shown in your personal currency.
NEW QUESTION # 29
Universal Containers' support teamrequires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solutionshould a consultant recommend to meet these requirements?
- A. Emall-to-Case
- B. Customer Chatter groups
- C. Web-to-Case
- D. On-Demand Email-to-Case
Answer: A
NEW QUESTION # 30
Sales management at Northern Trail Outfitters (NTO) would like to track the following information: * Number of open opportunities in the current quarter by sales representative * Number of closed opportunities in the last quarter by sales representatives What should a consultant recommend to meet these requirements?
- A. Create a dynamic dashboard
- B. Create an analytic snapshot
- C. Create a summary report with cross filters
- D. Create a joined report
Answer: D
NEW QUESTION # 31
Cloud Kicks (CK) sells online subscriptions for its leading Shoe of the Month club.
Customers can make a single payment or pay weekly, monthly, or quarterly. CK wants to use Opportunities to track and report on these subscription deals.
What should a consultant recommend to meet this requirement?
Answer:
Explanation:
Enable schedules on the Product object.
NEW QUESTION # 32
In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create. Which two actions should the Consultant recommend to create a solution?
Choose 2 answers
- A. Turn on the Chatter feed settings that enables stage notifications to opportunity owners.
- B. Turn on the Chatter feed settings that enable users to automatically follow records that they create.
- C. Create a report with newly created Opportunities and have sales management subscribe to the report.
- D. Use Process Builder with an Action Type of Follow Chatter when a record is created or edited.
Answer: B,C
NEW QUESTION # 33
Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past.
How can the consultant meet this requirement?
- A. Create Cadence Steps.
- B. Create Conversation Insights.
- C. Use Einstein Lead Scoring.
- D. Use Lead Conversion Reporting.
Answer: C
NEW QUESTION # 34
CORRECT TEXT
What is the capability and limit of using email from within Salesforce?
Answer:
Explanation:
You can email contacts, leads, person accounts, and users in your organization directly from account, contact, lead, opportunity, case,campaign, or custom object pages. There is no limit on the numberof these emails sent individually.
NEW QUESTION # 35
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working in 12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
- A. Set up IVR with an automated response for customers affected by the recall to deflect calls.
- B. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to deflect calls.
- C. Set up a customer survey for customers calling into identify the severity and impact of the recall.
- D. Set up telephony integrations using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
Answer: B
NEW QUESTION # 36
Universal Containers continues to see substantial growth year-over-year. Outside sales reps think the* territories are too dense to cover adequately. Leadership has decided to modify the existing safes territories and hire additional staff to make the account allocations more manageable. So the states win change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected m Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?
- A. Use Data Loader to export the accounts and make updates in Google Sheets.
- B. Install the Territory Management Reporting Pack from the AppExchange.
- C. Run the updated assignment rules in Planning State and view the accounts on the territory detail page.
- D. Use Tableau to geocode account addresses and display on a territory map.
Answer: A
NEW QUESTION # 37
Universal Containers recently changed the sharing model for accounts from public to private. Users must be able to view contacts they own for accounts that are owned by other users. However, account owners do NOT need access to the contact records owned by others. How should this be accomplished?
- A. Move contacts NOT owned by the account owner to an account owned by the contact owner.
- B. Instruct users to create new account records and new contacts related to the accounts.
- C. Set the organization-wide default for contacts to private.
- D. Set the organization-wide default for contacts to be controlled by the parent.
Answer: C
NEW QUESTION # 38
Arrange the steps to set a pass code, in the correct order (using Salesforce Classic).
- A. Enter your pass code when prompted to create a pass code
- B. Enter your pass code again for confirmation
- C. Ensure that the Salesforce Classic application is installed and all your Sales force records are downloaded to your device
Answer: A,B,C
NEW QUESTION # 39
Cloud Kicks (CK) hired a consultant to analyse its Selesforce forecasting configuration end advise CK on how to improve it. The consultant found opportunities in the Value Proposition stage showed up m Collaborative Forecasting inconsistently, which led to inaccurate reporting What should the consultant recommend to ensure that opportunities show up consistently?
- A. Make the Forecast Category a required held.
- B. Add a validation rule to the Forecast Category.
- C. Map opportunity stages to the Forecast Category.
- D. Change the Forecast Report to include Forecast Category.
Answer: C
NEW QUESTION # 40
What are the main challenges that Marketing faces when trying to drive more business? (Select all that apply)
- A. Reporting: Must create reports manually, which slows down lead generation
- B. Search Marketing: No reportable relationship between search words and closed sales
- C. Website integration: Lack of website integration, which delays entry of leads into CRM
- D. Email Marketing: Difficult to track and report on effectiveness of emails that were sent
- E. Campaign M
Answer: B,C,D,E
NEW QUESTION # 41
Your client is using Account data that is old. How can you help?
- A. Use Account Merge utility
- B. Enhance Account content with data.com
- C. Change you data migration plan for Accounts
- D. Re-load all Account records
Answer: B
NEW QUESTION # 42
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle. Which solution should a consultant recommend to meet these business requirements?
- A. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout
- B. Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
- C. Create different record types and sales processes for each line of business and assign different stages to each page layout.
- D. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
Answer: B
NEW QUESTION # 43
A consultant needs to migrate data in Sales cloud and is considering using Data Loader What are two capabilities of the migration tool? Choose 2 answers
- A. Extract organization and configuration data
- B. Run one-time or schedule data loads
- C. Prevent importing duplicate records
- D. Export filed history data
Answer: B,D
NEW QUESTION # 44
Universal Containers sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on the opportunity. What solution should the consultant recommend to facilitate the collaboration of the lead sales representative and team members?
- A. Define a sharing rule for each lead sales representative to assign appropriate access for all extended '-' team members
- B. Create a public groups for extended team members and allow the sales representative to assign manual
'-' sharing on their opportunities. - C. Enable chatter to have the lead sales representative facilitate collaboration through sales team sharing
- D. Configure default opportunity teams for all lead sales representatives with team selling enabled
Answer: D
NEW QUESTION # 45
How is currency applied where a company is using multi currency?
Answer:
Explanation:
Every user also has a personal currency, which is used as the default currency in his or her own quotas, forecasts (depending on which forecasting version you use), opportunities, quotes, and reports. Users can also create opportunities and enter amounts using other active currencies.
NEW QUESTION # 46
Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region of the office on holiday.
Which best practice should the Consultant recommend to overcome this obstacle?
- A. Run the training as planned and record it so the other users can watch the video.
- B. Talk to the manager of that region and tell them how important training is and that they should come.
- C. Set up training session for just European region and run the scheduled training.
- D. Move training for all users to the following week and communicate the change.
Answer: C
NEW QUESTION # 47
Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App.
What should a Consultant recommend to meet the requirements?
- A. Create a Lightning Component for mobile.
- B. Create a custom Process Builder process.
- C. Create a custom hyperlink to a related list.
- D. Create a Quick Action.
Answer: D
NEW QUESTION # 48
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Salesforce Sales-Cloud-Consultant Certification Exam is designed for professionals who possess expertise in the implementation and consulting of Salesforce Sales Cloud solutions. Salesforce Certified Sales Cloud Consultant certification validates the skills and knowledge required to implement Salesforce Sales Cloud solutions that meet customer requirements, maximize sales productivity, and improve business processes. Salesforce Certified Sales Cloud Consultant certification exam measures the candidate's knowledge of Salesforce Sales Cloud features, their ability to design and implement Sales Cloud solutions, and their proficiency in Salesforce administration.
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