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NEW QUESTION # 21
Which VMware Tunnel utility can help troubleshooting by gathering all the necessary component log files that may be required during the process?
- A. tunnel_nano
- B. tunnel_vi
- C. tunnel_snap
- D. tunnela_udrt
Answer: C
Explanation:
Explanation
The tunnel_snap utility can help troubleshooting by gathering all the necessary component log files that may be required during the process. This utility is available on both Linux and Windows versions of VMware Tunnel1. The tunnel_snap utility collects logs from the following components:
* VMware Tunnel service
* Per-App Tunnel service
* Proxy service
* Content Gateway service
* VMware Tunnel configuration files
* System information
* Network information The other options are not valid utilities for VMware Tunnel.
NEW QUESTION # 22
An administrator has mistakenly selected the prevent re-enrollment option when enterprise wiping a device that was intended to be re-enrolled. The administrator needs to remove this block and ensure that users are successful when they re-attempt enrollment Which console page should be used to meet these goals?
- A. Monitor > Events > Device Events
- B. Devices > Lifecycle > Enrollment Status
- C. Devices > Wipe Log
- D. Resources > Device Updates
Answer: B
Explanation:
Explanation
The console page that should be used to meet these goals is Devices > Lifecycle > Enrollment Status. This page allows the administrator to view and manage the enrollment status of devices, such as blocked, unenrolled, or pending1. The administrator can also remove the block on a device that was enterprise wiped with the prevent re-enrollment option, and allow the user to re-enroll the device.
NEW QUESTION # 23
Which VMware Workspace ONE UEM console configuration page would be
- A. Groups & Settings > All Settings > Admin > Diagnostics > Logging
- B. Groups & Settings > All Settings > System > Logging
- C. Groups & Settings > All Settings > Troubleshooting > Logging
- D. Groups & Settings > All Settings > Storage > Logging
Answer: A
Explanation:
Explanation
The VMware Workspace ONE UEM console configuration page that would be used to enable debug logging for a specific device is Groups & Settings > All Settings > Admin > Diagnostics > Logging5. This page allows administrators to enable debug logging for a specific device or a group of devices based on various criteria, such as platform, model, ownership, and so on5. Debug logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes.
NEW QUESTION # 24
After updating a configuration in Workspace ONE UEM, the administrator notices that it takes 24 hours for the value to reflect correctly within the console. The administrator understands that Memcached is holding this value in memory Which action would cause the value to update immediately?
- A. Appending the new value to the associated Memcached Key manually
- B. Placing SSH into the Memcached node and running purge_all
- C. Restarting the Memcached monitor service
- D. Flushing the cache via the Workspace ONE UEM console
Answer: D
Explanation:
Explanation
Flushing the cache via the Workspace ONE UEM console. Memcached is a service that caches data in memory for faster access and performance. If a configuration value is updated in Workspace ONE UEM, it may take some time for Memcached to refresh the cached data and reflect the new value. Flushing the cache via the Workspace ONE UEM console can force Memcached to clear the cached data and update it with the latest value.
NEW QUESTION # 25
The following error is seen on the AirWatch Cloud Connector (ACC) logging:
Which connectivity should be investigated to restore ACC functionality?
- A. From AWCM to the Active Directory Server
- B. From the ACC to the Active Directory server
- C. From the Active Directory Server to the ACC
- D. From ACC to AWCM
Answer: B
Explanation:
Explanation
The connectivity that should be investigated to restore ACC functionality is from the ACC to the Active Directory server. The error message in the ACC logging indicates that the ACC cannot connect to the Active Directory server due to a network error. This could be caused by firewall settings, proxy settings, network configuration, or other factors that prevent the ACC from communicating with the Active Directory server. The administrator should check and resolve these issues to restore the ACC functionality2.
NEW QUESTION # 26
When an organization administrator attempts to configure a shared SaaS Workspace ONE UEM environment to use their internal Active Directory Certificate Authority, "Test Connection" fails.
For which service should the organization administrator enable verbose logging to resolve this issued?
- A. UAG (Unified Access Gateway) Tunnel service
- B. ACC (AirWatch Cloud Connector) service
- C. AWCM (AirWatch Cloud Messaging) service
- D. Console service
Answer: B
Explanation:
Explanation
The service that the organization administrator should enable verbose logging to resolve this issue is ACC (AirWatch Cloud Connector) service. ACC is a service that integrates Workspace ONE UEM with internal enterprise systems, such as Active Directory or Certificate Authority. ACC enables Workspace ONE UEM to use internal resources without exposing them to the Internet. If "Test Connection" fails when configuring a shared SaaS Workspace ONE UEM environment to use an internal Active Directory Certificate Authority, it could indicate that there is a problem with ACC configuration, connectivity, or synchronization. Enabling verbose logging for ACC can help identify and troubleshoot the root cause of the issue4.
NEW QUESTION # 27
Some users report they are unable to enroll their Android and iOS devices using their user account from the organization's Microsoft Active Directory, which is not publicly accessible The administrator needs to gather the log files for troubleshooting these issues with the organization's shared SaaS VMware Workspace ONE UEM tenant and Active Directory.
Which service does the organization's administrator have direct control over to enable verbose logging to troubleshoot this issue?
- A. The ACC (AirWatch Cloud Connector) service
- B. The AWCM (AirWatch Cloud Messaging) service
- C. The UAG (Unified Access Gateway) Edge service
- D. The DS (Device Services) service
Answer: A
Explanation:
Explanation
The service that the organization administrator has direct control over to enable verbose logging to troubleshoot this issue is ACC (AirWatch Cloud Connector) service. ACC is a service that integrates Workspace ONE UEM with internal enterprise systems, such as Active Directory or Certificate Authority.
ACC enables Workspace ONE UEM to use internal resources without exposing them to the Internet. If some users are unable to enroll their devices using their Active Directory accounts, it could indicate that there is a problem with ACC configuration, connectivity, or synchronization. Enabling verbose logging for ACC can help identify and troubleshoot the root cause of the issue.
NEW QUESTION # 28
An organization wants to use the VMware Tunnel edge service of VMware Workspace ONE UAG (Unified Access Gateway) to allow an application on managed Android, iOS. and Windows devices to access server resources on their internal network.
An organization administrator deployed UAG and configured the VMware Tunnel edge service, but in the UEM console, "Test Connection" with VMware Tunnel fails What is the most likely cause of this issue"?
- A. The Device Traffic Rules are incorrect in UEM.
- B. The Device Traffic Rules are configured incorrectly in the Unified Access Gateway system
- C. The VPN payload in a device profile is configured incorrectly in UEM.
- D. The Unified Access Gateway is unable to communicate with UEM.
Answer: C
Explanation:
Explanation
The most likely cause of this issue is that the VPN payload in a device profile is configured incorrectly in UEM. The VPN payload defines how devices connect to the VMware Tunnel edge service and access internal resources. If the VPN payload is incorrect, the devices will not be able to establish a VPN connection with the VMware Tunnel edge service and "Test Connection" with VMware Tunnel will fail. The organization should review and correct the VPN payload settings in UEM. The other options are not likely causes of this issue because:
* The Device Traffic Rules are configured in UEM, not in Unified Access Gateway. They define which applications or domains are allowed or blocked by the VMware Tunnel edge service.
* If the Device Traffic Rules are incorrect in UEM, they would affect all devices that connect to the VMware Tunnel edge service, not just "Test Connection" with VMware Tunnel.
* If the Unified Access Gateway is unable to communicate with UEM, it would affect all edge services that require UEM integration, such as Content Gateway and Horizon, not just VMware Tunnel.
NEW QUESTION # 29
An administrator could not locate Hub Services settings page under an organization group and has asked why this problem is occurring Which statement describes the root cause of this problem'-'
- A. VMware Tunnel has not been configured under this OG.
- B. This organization group is not a Customer type OG.
- C. Unified Access Gateway has not been deployed for this OG.
- D. AirWatch Cloud Connector has not been installed for this OG.
Answer: B
Explanation:
Explanation
The root cause of this problem is that this organization group is not a Customer type OG. The Hub Services settings page is only available for Customer type OGs, which are the top-level OGs in the hierarchy1. The Hub Services settings page allows the administrator to configure various features and services for the Intelligent Hub app, such as notifications, people, home, and catalog1. The administrator should navigate to the Customer type OG to access the Hub Services settings page.
NEW QUESTION # 30
A number of enrolled devices have not checked in with VMware Workspace ONE UEM for several days.
When the administrator attempted to push a profile to the devices the devices did not check in to receive the profile.
Which component should be focused on when troubleshooting this device connectivity issue to VMware Workspace ONE UEM?
- A. Device Services
- B. UAG
- C. API
- D. UEM Console
Answer: A
Explanation:
Explanation
The component that should be focused on when troubleshooting this device connectivity issue to VMware Workspace ONE UEM is Device Services. Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If Device Services is not working properly, devices may not be able to check in with Workspace ONE UEM or receive profiles, commands, or policies3.
NEW QUESTION # 31
The VMware Workspace ONE UEM administrator in an organization found that the Certificate Authority integration test connection failed recently I his organization uses on-premises Microsoft ADCS CA as their certificate authority, which resides on an internal-only Windows server. The VMware Workspace ONE UEM console resides in the cloud.
Why did this certificate authority integration test connection fail?
- A. Credential in UEM is incorrect.
- B. Entrust PKI is disabled under the Certificate Authorities settings.
- C. Fetching the root certificate from CA failed.
- D. Symantec MPKI is disabled under the Certificate Authorities settings.
Answer: C
Explanation:
Explanation
The reason that this certificate authority integration test connection failed is that fetching the root certificate from CA failed. The root certificate from CA is a certificate that validates the identity and trustworthiness of the certificate authority (CA) that issues certificates for devices. Workspace ONE UEM needs to fetch the root certificate from CA to verify and manage certificates for devices. If fetching the root certificate from CA failed, it could indicate that there is a problem with CA configuration, connectivity, or availability. Workspace ONE UEM will not be able to connect to CA or issue certificates for devices, and the certificate authority integration test connection will fail.
NEW QUESTION # 32
A VMware Workspace ONE 3dministrator is troubleshooting an information in the CloudConnector.log.
Which logging level should the administrator use?
- A. Verbose
- B. Information
- C. Debug
- D. Error
Answer: A
Explanation:
Explanation
The logging level that the administrator should use is verbose. Verbose logging provides the most detailed information about the ACC (AirWatch Cloud Connector) service, such as configuration, connectivity, synchronization, and errors2. Verbose logging can help identify and troubleshoot the root cause of the issue with the CloudConnector.log.
NEW QUESTION # 33
A dozen users just reported various issues with VMware Workspace ONE UFM managed applications on their Android and iOS devices The administrator would like to use VMware Workspace ONE to simultaneously gather detailed troubleshooting information about all these devices with one action Which form of logging should be used to accomplish this goal?
- A. Device-based targeted logging
- B. AWCM (AirWatch Cloud Messaging) verbose logging
- C. Settings-based targeted logging
- D. ACC (AirWatch Cloud Connector) verbose logging
Answer: A
Explanation:
Explanation
The form of logging that should be used to accomplish this goal is device-based targeted logging. Device-based targeted logging allows the administrator to enable debug logging for multiple devices at once, based on various criteria, such as platform, model, ownership, and so on1. Device-based targeted logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes.
NEW QUESTION # 34
After adding additional server traffic rules for runnel to proxy certain URLs, the sites/apps are still being proxied incorrectly. After a few hours, the configuration finally updates to the correct configuration. The administrator decides to review the communication path to ensure that UAGs can receive the most recent configuration updates.
Which communication path should be reviewed?
- A. UAG outbound to AP
- B. AWCM outbound to UAG
- C. UAG outbound to AWCM
- D. Apl outbound to UAG
Answer: B
Explanation:
Explanation
The communication path that should be reviewed is AWCM outbound to UAG. AWCM (AirWatch Cloud Messaging) is a service that delivers push notifications to devices and enables device-based commands from the Workspace ONE UEM Console3. AWCM also communicates with UAG (Unified Access Gateway) to send server traffic rules for tunnel to proxy certain URLs. If AWCM cannot communicate with UAG, the server traffic rules will not be updated on UAG and the sites/apps will be proxied incorrectly. The administrator should check and resolve any issues with AWCM outbound to UAG communication.
NEW QUESTION # 35
After having no issues for an extended period of lime, an administrator begins to notice that iOS devices are no longer checking in Sending push notifications is also not showing on the devices.
Which iOS specific requirement should that administrator review?
- A. FCM certificate validity
- B. APNs certificate validity
- C. AirWatch Cloud Messaging service
- D. VMware Workspace ONE Scheduler Intervals
Answer: B
Explanation:
Explanation
The iOS specific requirement that should be reviewed is APNs certificate validity. APNs (Apple Push Notification service) certificate is a certificate that allows Workspace ONE UEM to communicate with iOS devices using push notifications. If the APNs certificate expires or becomes invalid, iOS devices will not be able to receive push notifications or check in with Workspace ONE UEM. The administrator should check and renew the APNs certificate if needed.
NEW QUESTION # 36
The SSL certificates for on-premises VMware Workspace ONE UEM recently expired and were rotated Soon after. Android devices entirely stopped receiving push notifications and many reported AWCM as being disconnected. It was confirmed that the SSL certificates held been rotated on IIS as well as the load balancer.
Which strategy accurately describes the solution for this problem?
- A. The AWCM keystore was missed for rotation of SSL certificates, so running the keytool import targeting the new certificate would resolve the issue
- B. The Device Management binding was not updated for SSL handshake compatibility, so selecting the correct binding would resolve the issue.
- C. The Device Services service was not restarted after the SSL certificate rotation on IIS. so restarting the service would resolve the issue.
- D. The SSL certificates were not updated on all device services servers, so updating the remaining servers would resolve the issue.
Answer: A
Explanation:
Explanation
The strategy that accurately describes the solution for this problem is running the keytool import targeting the new certificate. The AWCM keystore is a Java keystore file that contains the SSL certificates used by AWCM to establish secure connections with devices and other components. If the SSL certificates are rotated on IIS and the load balancer, but not on the AWCM keystore, then AWCM will not be able to communicate with devices using push notifications. To resolve this issue, the administrator must import the new SSL certificates into the AWCM keystore using the keytool command2.
NEW QUESTION # 37
After deploying an iOS profile, there are several devices that are not showing successful installation. Upon reviewing the troubleshooting logs, the administrator notices that the device has responded with NotNow.
Which action should the administrator take to resolve this status?
- A. Send several push notifications to the device in order to allow processing of profiles
- B. Check the AWCM server logs to ensure that the device is connected to Cloud Messaging.
- C. Re-push the profile to the device since the hang up is on the Workspace ONE UEM side
- D. Contact the user, and ensure the iOS device is unlocked and powered on.
Answer: D
Explanation:
Explanation
The action that the administrator should take to resolve this status is to contact the user and ensure the iOS device is unlocked and powered on. The NotNow status means that the device has received the profile but has not installed it yet2. This could be because the device is locked, powered off, or has a pending user action. The administrator should ask the user to unlock the device, power it on, and accept any prompts or notifications related to the profile installation.
NEW QUESTION # 38
A VMware Workspace ONE administrator is managing a fleet of console
Which step would assist in troubleshooting this problem?
- A. Network traffic tools to capture Android traffic
- B. xCode to extract the device debug log
- C. Android SDK and do a tcpdump
- D. Workspace ONE UEM Console Request Debug Log
Answer: A
Explanation:
Explanation
The step that would assist in troubleshooting this problem is using network traffic tools to capture Android traffic. Network traffic tools, such as Wireshark or Fiddler, can capture and analyze the network packets sent and received by the Android devices3. This can help identify any errors, delays, or anomalies in the communication between the devices and the console. Network traffic tools can also show the HTTP headers and body of the requests and responses, which can provide more information about the device status and configuration.
NEW QUESTION # 39
An administrator has assigned a purchased application to a new group of EP devices and enabled device-based-licensing. However none of the assigned devices could install the application Which statement describes the possible cause of this problem?
- A. App Store is hidden.
- B. VPP invites are not accepted
- C. Devices do not have Workspace ONE Hub installed
- D. VPP sToken has expired.
Answer: D
Explanation:
Explanation
The possible cause of this problem is that VPP sToken has expired. VPP (Volume Purchase Program) sToken is a token that allows Workspace ONE UEM to communicate with Apple's VPP service and manage purchased applications for iOS devices. If the VPP sToken expires or becomes invalid, Workspace ONE UEM will not be able to assign or distribute purchased applications to devices. The administrator should check and renew the VPP sToken if needed.
NEW QUESTION # 40
An organization wants to use the Content Gateway edge service of VMware Workspace ONI- UAG (Unified Access Gateway) so users of unmanaged Android and Apple iOS devices can access content on file servers on their internal network, using the VMware Workspace ONE Content application.
An administrator for the organization deployed a UAG appliance onto Microsoft Hyper-V for testing. In the UAG administrative web interface, the "Health Check" indicator for the Content Gateway edge service is red.
What is the most likely cause of this issue?
- A. The UAG appliance must be deployed to VMware vSphere.
- B. The user's devices must be managed by VMware Workspace ONE UEM to utilize Content Gateway
- C. The organization's Workspace ONE license does not include Content Gateway.
- D. The Content Gateway certificate on the organization's UAG is invalid
Answer: D
Explanation:
Explanation
The Content Gateway certificate on the organization's UAG is invalid. The Content Gateway certificate is a certificate that allows UAG (Unified Access Gateway) to communicate with Workspace ONE UEM and provide secure access to content on file servers on the internal network. If the Content Gateway certificate is invalid, expired, or mismatched, UAG will not be able to establish a secure connection with Workspace ONE UEM, and the Content Gateway edge service will show a red health check indicator. The administrator should check and renew the Content Gateway certificate if needed.
NEW QUESTION # 41
A VMware Workspace ONE UEM administrator is troubleshooting an internal application installation that affects one Android device. Which two pieces of information will help the administrator with this task?
(Choose two)
- A. Console server IIS log
- B. Verbosed Web Console log
- C. Workspace ONE Intelligent Hub log
- D. Internal application APK file
- E. Android OS version
Answer: D,E
Explanation:
Explanation
The two pieces of information that will help the administrator with this task are internal application APK file and Android OS version. The internal application APK file is the installation file for Android applications. The administrator can check if the file is corrupted, compatible, or configured correctly for the device. The Android OS version is the operating system version of the device. The administrator can check if the device meets the minimum requirements for the application or if there are any known issues or bugs with the OS version.
NEW QUESTION # 42
Which feature is included in VMware Workspace ONE Assist in Attended Mode?
- A. Restrict additional users to a remote session to assist with issues.
- B. Restrict employees' ability to pause or end a remote session for enhanced privacy.
- C. View and export detailed device information, access activity logs, run commands, and manage files
- D. Remotely connect to any unenrolled or enrolled device in seconds, directly from the VMware Workspace ONE console
Answer: C
Explanation:
Explanation
The feature that is included in VMware Workspace ONE Assist in Attended Mode is view and export detailed device information, access activity logs, run commands, and manage files. This feature allows the administrator to remotely access the device screen and perform various actions to troubleshoot issues or assist the user. The administrator can also view the device details, such as battery level, network status, memory usage, and so on. The administrator can also access the device logs, run commands such as ping or traceroute, and manage the device files1.
NEW QUESTION # 43
receiving a timeout error when accessing files using the VMware Workspace ONF Content application. The administrator needs to gather log files for troubleshooting these issues with the organization's internal file servers and shared SaaS Workspace ONE- UEM On which component should the administrator enable verbose logging?
- A. UAG (Unified Access Gateway) Edge service
- B. Device Services service
- C. AWCM (AirWatch Cloud Messaging) service
- D. ACC (AirWatch Cloud Connector)
Answer: A
Explanation:
Explanation
The component that the administrator should enable verbose logging on is UAG (Unified Access Gateway) Edge service. UAG is a component that provides secure edge services for Workspace ONE UEM, such as VMware Tunnel, Content Gateway, or Secure Email Gateway2. If users are receiving a timeout error when accessing files using the Workspace ONE Content application, it could indicate that there is a problem with UAG configuration, connectivity, or performance. Enabling verbose logging for UAG can help identify and troubleshoot the issue.
NEW QUESTION # 44
A user reported that they were unable to see some of the expected applications and also did not receive the Wi-Fi profile. The profile status, application status, and device-related logging need to be seen to solve the problem:
Which console page should be used to see this information?
- A. Groups & Settings > All Settings > Admin > Troubleshooting
- B. Devices > List View > Device Details View > More > Troubleshooting
- C. Monitor > Reports & Analytics > Events
- D. Resources > Profiles & Baselines > Profiled
Answer: B
Explanation:
Explanation
The console page that should be used to see this information is Devices > List View > Device Details View > More > Troubleshooting. This page allows the administrator to view various information about a specific device, such as profile status, application status, device-related logging, compliance status, commands history, and so on. This page can help troubleshoot issues related to device enrollment, configuration, management, and communication.
NEW QUESTION # 45
......
VMware Workspace ONE 21.X UEM Troubleshooting Specialist certification exam covers a range of topics related to troubleshooting Workspace ONE UEM environments. 5V0-62.22 exam tests the candidate's knowledge of troubleshooting techniques, tools, and best practices for resolving issues related to device enrollment, application management, network connectivity, and other common issues that can arise in a Workspace ONE UEM environment. Candidates who pass the certification exam demonstrate their ability to troubleshoot and resolve complex issues related to Workspace ONE UEM, making them valuable assets to organizations that use the platform.
Focus on 5V0-62.22 All-in-One Exam Guide For Quick Preparation: https://www.vceprep.com/5V0-62.22-latest-vce-prep.html
Tested Material Used To 5V0-62.22: https://drive.google.com/open?id=1dmH_eFO1enHMcfv_89ytxtNs7qX59Xnx