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Avaya Aura® Contact Center Solution Design Sample Questions:

1. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Automated Quality Monitoring package
B) Quality Monitoring package
C) Workforce Management package
D) Workforce Optimization package

2. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC 7 Outbound ASIPP package
B) AACC 7 Base System and Voice ASIPP package
C) AACC 7 Resilience (High Availability) ASIPP package
D) AACC Multimedia ASIPP package

3. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTPS
B) HTTPS and FTPS
C) HTTP
D) FTPS

4. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
B) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

5. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Work Assignment
B) Co-browse
C) Dialogue Designer
D) Context Store

Solutions: