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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. If an Avaya Contact Recorder stops recording, which three should be checked? (Choose three)

A) The Recorder Status Pages
B) The MSSQL Server Status
C) The alarms
D) The Avaya Contact Recorder service status
E) The BDR service status

2. In the enterprise Reporting Webpage, which two troubleshooting tests are available under ETL tasks?

A) Test File Locations and Test Database Connection
B) Test Extract and Test Quality Monitoring Connection
C) Test Extract and Test Reporter Gateway
D) Test Quality Monitoring Connection and Test Apache Tomcat Connection

3. Within Avaya Quality Monitoring System Administration, where are the valid telephone extensions added?

A) Workspaces
B) Workstations
C) Telephones
D) Switches

4. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Workstations
B) Groups
C) Agent user configuration
D) Business Rules
E) Workplaces

5. You are planning to install an Avaya Contact Recorder on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the Avaya Contact Recorder? (Choose two)

A) Avaya Contact Center manager Server (CCMS)
B) Avaya Communication Server 1000 Gateway
C) Avaya IP telephones
D) Avaya media Application Server
E) Avaya Communication Server 1000 Call Server

Solutions: