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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) force Account Code must be checked on the user's Supervisor tab.
B) User must be defined as an agent in one-X Portal.
C) User must be a member of a hunt group.
D) CCR Agent Must be checked on the user's Supervisor tab.

2. What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?

A) 32
B) 30
C) 24
D) 48

3. What does "IMAP support" mean in the IP Office UMS service?

A) A user can see/listen to voicemail messages via Web browser.
B) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
C) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
D) A user can receive voicemail messages only using MS Outlook.
E) All messages are forwarded to a user e-mail account and deleted on their telephone.

4. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) MS Outlook
B) Lotus Notes
C) Lotus Messages
D) Microsoft office Communicator

5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) ACD via VM Pro Campaign Manager and a campaign database
C) ACD to distributed Hunt Groups and one-X Portal Call Accounting
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

Solutions: