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APICS Certified in Planning and Inventory Management(Part 2) Sample Questions:

1. The most relevant measure of customer service performance is:

A) service promised to the customer against service measured by the supplier.
B) positive customer feedback as a percentage of customer feedback.
C) service perceived by the customer against service expected by the customer.
D) customer complaints received as a percentage of orders shipped.

2. An organization has seen inventory increase every month for the past year and financial performance has net met expectations. Which of the following processes would mostappropriately address correctingthe problem?

A) Detailed material planning
B) Sales and operations planning (S&OP)
C) Master scheduling
D) Business planning

3. In a rapidly changing business environment, a primary advantage of an effective customer relationship management (CRM) program is:

A) reduced forecast variability.
B) earlier identification of shifts in customer preferences.
C) fewer customer defections.
D) fewer customer order changes.

4. Which of the following factors may be used to calculate available capacity?

A) Efficiency
B) Productivity
C) Yield
D) Load

5. "We have observed the inventory system does not handle plastic parts well." Whatshould be added to the problemstatement to make it more useful?

A) Guidance to which problem-solving tools should be used
B) Description of who is responsible for the problem
C) Measurements that help describe the problem
D) Criteria for selecting the improvement team

Solutions: