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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer has a high volume of sensitive data to protect.
C) A customer requires project management to deploy personal systems.
D) A customer has established security policies and procedures.
E) A customer needs an onsite technician to support the hardware fleet.
F) A customer needs to be able to add or remove devices from the same service engagement.

2. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Defective Media Retention
B) HP Post Warranty Care Pack
C) HP Maintenance Kit replacement
D) HP Contractual Services
E) HP Refresh Services

3. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Priority Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Standard Contractual Services
E) HP Configuration Services

4. When do HP Care Pack Services need to be registered?

A) within 10 days after the purchase of the care pack
B) within 10 days after the purchase of the hardware
C) within 30 days after the expiration of the warranty
D) within 90 days after the purchase of the hardware

5. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Priority Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Standard Contractual Services

Solutions: