IBM Application Integration Middleware L1 Support Application Development : C9510-526 Exam Questions

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

A) do nothing further.
B) open a new PMR at the same severity as the original PMR.
C) open a new severity 3 PMR.
D) document it in the current PMR.

2. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RS4/1/A;12340B130C702
B) N;RS4/1/P;12340 B130C702
C) N;RTA/1/A;12340B130C702
D) N;RTA/1/P;12340B130C702

3. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 4 hours
B) 3 business days
C) 5 business days
D) 1 hour

4. On EcuRepwhat file action for the problem analysis section is valid?

A) IBM Thread and Monitor Analyzer
B) Log analyzer
C) Explore
D) Search Files

5. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Search for fixpack and provide link and instruction to customer.
B) Post thread in developerWorks forum and direct the customer to it.
C) Contact L3 to get fixpack.
D) Close the PMR as it is out of L1 support scope.

Solutions: