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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. CobiT の目的は何ですか?

A) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
B) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
C) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
D) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する

2. リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?

A) 変更要求 (RFC) をリリースします。
B) 発売日
C) リリースの頻度と種類
D) の成功または失敗の分析

3. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?

A) 一定の品質
B) ベストプラクティスに基づく方法論的順序
C) 技術革新を取り入れたもの
D) サービスの提供方法を​​革新する

4. サービス管理は何を達成することを目指していますか?

A) サービス管理組織が顧客の品質を評価できる、明確に定義されたプロセスと尺度を提供する。
B) 常に厳格に遵守される確かなプロセスに基づいて、常に期待を超える
C) 顧客との継続的なコミュニケーションに基づいて、合意され明確に定義された品質レベルを提供すること
D) 時には顧客が失望することを承知し、時には期待を上回ること

5. 問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?

A) 解決策を検討中
B) 問題の修正
C) 問題の分類
D) 問題の特定

Solutions: