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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice updates information relating to symptoms and business impact?

A) Change control
B) Incident management
C) Service level management
D) Service request management

2. Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].

A) Specialist teams
B) Immediate escalation
C) Third party support
D) A separate process

3. Which function is responsible for the management of a data centre?

A) Application management
B) Service desk
C) Technical management
D) Facilities management

4. Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

A) Outsourced
B) Centralized
C) Virtual
D) Local

5. How should automation be implemented?

A) By initially concentrating on the most complex tasks
B) By optimizing as much as possible first
C) By replacing the existing tools first
D) By replacing human intervention wherever possible

Solutions: