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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about change authorities is CORRECT?

A) Change authorities are assigned for each type of change and change model
B) Change authorities are assigned when each change is deployed
C) Change authorities are only required for authorizing normal changes
D) Change authorities are only required for authorizing emergency changes

2. A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A) As a service request
B) As an event
C) As a change request
D) As a problem

3. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Try to create a solution for every exception
B) Understand how each element contributes to value creation
C) Start with a complex solution, then simplify
D) Ignore the conflicting objectives of different stakeholders

4. Which statement about the inputs and outputs of the value chain activities is CORRECT?

A) The organization's governance will determine the inputs and outputs of each value chain activity
B) Each value chain activity receives inputs and provides outputs
C) Some value chain activities only have inputs, whereas others only have outputs
D) Inputs and outputs are fixed for each value chain activity

5. What can a service remove from the consumer and impose on the consumer?

A) Utility
B) Asset
C) Cost
D) Outcome

Solutions: