Peoplecert ITIL 4 Specialist: Create, Deliver and Support : ITIL-4-CDS Exam Questions

  • Exam Code: ITIL-4-CDS
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support
  • Updated: Oct 02, 2026
  • Q&As: 89 Questions and Answers

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Topic 1: Create, Deliver and Support Practices- Supporting management practices
  • 1. Service desk
  • 2. Problem management
  • 3. Incident management
  • 4. Change enablement
  • 5. Knowledge management
- Service performance and quality
  • 1. Monitoring and measurement
  • 2. Continual improvement
Topic 2: Prioritization and Work Management- Work planning and prioritization
  • 1. Capacity and demand management
  • 2. Backlog management
Topic 3: Organizational Structure and Teams- Team culture and collaboration
  • 1. Team capabilities and competencies
  • 2. Workforce planning and development
Topic 4: Information and Technology- Supporting technologies
  • 1. Service management technologies
  • 2. Automation and tool integration
Topic 5: Introduction to Create, Deliver and Support- Core concepts of service value streams
  • 1. Service value system integration
  • 2. Value streams and workflows
Topic 6: Value Stream Design and Development- Designing service value streams
  • 1. Service design considerations
  • 2. Customer journey mapping

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

Question #1

What should an organization consider when deciding to retain or outsource specific IT services?

  • A. Short-term cost optimization
  • B. Immediate staff reduction
  • C. Cultural barriers and associated risks
  • D. Transfer of responsibility for highly tailored services
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?

  • A. Service Validation and Testing practice
  • B. Change Enablement practice
  • C. Release Management practiceright
  • D. Software Development and Management practice
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?

  • A. Matrix
  • B. Flat
  • C. Functional
  • D. Divisional
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

  • A. Nearshoring
  • B. Offshoring
  • C. Onshoring
  • D. Insourcing
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Which is a reason why an organization should create competency profiles for each role?

  • A. To plan to fill all the mandatory ITIL roles
  • B. To plan the professional development of team members
  • C. To ensure that technical skills are included in each profile
  • D. To ensure that IT specialists have pi-shaped skill profiles
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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